Sr. Site Merchandiser

About the Team

Pet Smart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ Pet Smart stores in Canada and works closely with counterparts at Pet Smart’s global corporate headquarters located in Phoenix, Arizona.

We also share the Canada Home Office with our colleagues at Pet Smart Charities of Canada—an independent, registered charity. Pet Smart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.

At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Canada Home Office, with an expectation of working a minimum of three days in the office each week. In a standard work week, associates may work up to two remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Sr. Site Merchandiser (eCommerce) is essential in translating and implementing merchandising and Digital strategy into the online shopping experience. The Senior Site Merchandiser will be responsible for executing fundamental aspects that create the functionality of the e-commerce business and driving customer‑centric experiences to grow their respective business. The person in this position will work closely with Buying and Marketing teams to enhance and merchandise the online assortment, elevate key events, and deliver a seamless customer journey.

The successful candidate:

• Manages day‑to‑day responsibilities of the e‑commerce site, inclusive of publishing content, analysing and acting upon business trends, and site maintenance
• Serves as subject matter expert to round table partners
• Collaborate with enterprise owners & contributors of key digital initiatives
• Manage integration of monthly planner process into the online experience, leading the process for product assortment, promotion and channel eligibility updates
• Accountable for the delivery of new capabilities, with clear understanding of the capabilities and processes for implementation
• Analyse reporting to identify performance trends, high level results against KPIs, insights, and recommendations for future activations
• Communicate results to the organization and use the information to drive digital merchandising tactics
• Works with Marketing partners to ensure clarity of messaging and end‑to‑end landing experience is optimized for all marketing vehicles that strengthen customers to site
• Supports and assists with key E‑Commerce initiatives, IT projects, presentations, reports or any other assigned tasks
• Work closely with cross‑functional team to create new digital experiences which fulfil Pet Smart’s "Anything for Pets" promise

attributed to creating service include, but are not limited to the following:

• Highly organised with effective time management and project management skills
• Ability to initiate multiple projects
• Ability to manage tight deadlines in a fast‑paced environment
• Ability to identify process improvement opportunities and trends
• Ability to work independently with minimal direct oversight
• Proven ability to manage against change in an ambiguous environment
• Coachable and passionate for continuous self‑improvement
• Excellent problem‑solving skills – able to identify, analyse and propose solutions to various technical and business issues
• Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
• Exhibit professional and entrepreneurial initiative

• Bachelors degree in Business, Merchandising, Marketing or equivalent work experience
• 3+ years of Merchandising, Digital Marketing, E‑Commerce or Analyst experience