Customer Program Manager

Employer Industry: Supply Chain Solutions and Manufacturing

• Salary up to $214,000 per year
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement with occasional travel
• Engaging work environment focused on innovation and collaboration
• Chance to manage and develop relationships with major customer accounts

• Act as the primary interface between the customer and the employer for managing specific programs to achieve planned revenue and profits
• Coordinate and host regular program tracking meetings with the customer and internal account team members
• Develop action plans to correct out-of-plan conditions and ensure customer satisfaction
• Participate in forecasting, planning, and monitoring the efficiency of account strategies
• Provide performance reporting and analysis for monthly and quarterly customer performance reviews

• Minimum of nine years of relevant experience in program management or related field
• Bachelor’s degree in a related field or equivalent combination of education and experience
• Strong relationship management and business development skills
• High degree of computer literacy, particularly in Microsoft Office applications
• Ability to lead and navigate cross-functional teams in a matrix organization

• Experience in managing large hyperscaler customer accounts
• Knowledge of data analytics and financial acumen
• Familiarity with sales processes and contract development
• Proven leadership, communication, and conflict resolution skills
• Understanding of the employer's capabilities and offerings

#Supply Chain #Manufacturing #Customer Program Management  #Remote Work #Career Growth