Informatics Success Specialist

Overview

Employer Industry: Genomics and Biotechnology

• Salary up to $121,300
• Eligibility for variable cash programs (bonus or commission) and potential equity as part of the compensation package
• Comprehensive benefits including health, dental, vision, family planning, retirement benefits, and paid time off
• Opportunity for career development within a company that values diversity and inclusion
• Work remotely with some periodic travel, providing flexibility in your work environment
• Be part of a mission-driven organization focused on health equity and meaningful contributions to human health

• Serve as the primary point of contact post-sale for enterprise software clients, building and maintaining strong relationships with key stakeholders
• Drive revenue through continued renewal of software licensure and further software adoption
• Proactively monitor account health and metrics, identifying risks and opportunities for growth leading up to renewal
• Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders
• Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap

• Typically requires 2+ years of relevant experience in software sales, customer success, or project management
• Strong scientific background, particularly in molecular biology, is highly desired
• Demonstrated written and verbal communication and training skills
• Outstanding problem-solving and interpersonal skills
• Ability to work collaboratively in a highly matrixed sales organization

• 2+ years of related experience with a degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry; advanced degrees (Masters, MBA, or PhD) are a plus

#Genomics #Biotechnology #Remote Work #Customer Success #Career Development #Diversity And Inclusion

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