Client Relations Manager

Client Relations Manager - Must Live in Rhode Island

Premier TPA with Growth Opportunities is searching for a Client Relations Manager – a people‑first, results‑driven pro to help us grow and keep our customers happy!

• Prior Claims Adjusting and TPA Claims Experience Needed.
• Prior Marketing/Sales/Account Management Experience Needed.

• Comprehensive Benefits Package.
• Medical, Dental, Vision Insurance.
• Paid Time Off Program.
• 401k.
• And Much More!!!

• Develop additional opportunities by networking with existing clients.
• Occasional cold call prospecting.
• Heavy travel involved.
• Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities.
• Ensure complete understanding and insight of customer’s needs and intentions.
• Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct.
• Prepare and conduct business presentations.
• Transmit reports to and from clients. Oversee stewardship reporting process.
• Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements.
• Identify issues that impact consistency and customer satisfaction and work with leadership to resolve.
• Develop and enforce departmental processes and procedures.
• Guide stewardship presentation process and assist with the identification of trends.
• Ensure overall client retention.
• Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking.
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Actively participate in local and national trade associations.
• Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed.

• High School Diploma or equivalent required, 2-year degree or higher preferred.
• Must have 5+ years of claims adjusting experience.
• 10+ years overall experience in claims/sales or related role.
• Minimum of 4 years of marketing or account management experience in another TPA or claims-related organization.

• Advanced level of interpersonal skills to handle sensitive and confidential situations and information.
• Must be able to work independently and possess advanced level written and verbal communication skills.
• Must be able to explain and appropriately respond to auditors, clients, and potential clients during in‑person presentations.
• Must be a proven leader able to synthesize information competently and present it to management, staff, and external customers in either oral or written form.
• Exceptional problem‑solving skills.
• Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software and claims processing programs (Microsoft Office platform).

• Requires the ability to travel a minimum of 25% - 30% of the time.
• Requires long periods of sitting.
• Willingness to work flexible hours.
• Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds.
• Requires ability to attend meetings via Webinar/Skype or other video access.
• Ability to persuade and influence others.
• Ability to develop and deliver presentations.
• Ability to create, compose and edit written materials.
• Must have Sales or Marketing aptitude.
• Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer.

Mid‑Senior level

Full‑time

Sales and Business Development

Insurance