Product Manager

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This position is responsible for managing and coordinating the evolution of specific business systems and customer-facing digital capabilities within the Customer & Broker Experience portfolio. It builds and maintains a team relationship between Information Systems and the client organization and translates customer, broker, and business needs into clear product requirements, backlog priorities, and value‑driven enhancements. The Product Manager functions as a Product Owner Agent under a Director‑level Product Owner and is accountable for day‑to‑day backlog ownership, requirements definition, and delivery coordination for customer and broker experience journeys, including the Customer & Broker Portal, dashboards/analytics, notifications, identity & access experience, and presentation of AI‑enabled underwriting insights.

Over time, this role will assume people‑management responsibilities as the portfolio expands. This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in‑office schedule established by regional executive leadership.
Selected candidate must be able to report into the Woodland Hills, CA or Sarasota, FL office on a weekly basis
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• Develop and maintain a strong working relationship with the client organization and act as an interface between the client and Information Services Department.
• Review project analysis and written requirements and specifications to define user stories, acceptance criteria, and enhancements that support customer experience improvements and operational efficiency within an Agile environment.
• Review and analyze external drivers for the client’s business and conduct “best practices” research.
• Participate in matching technology to business needs and provide technical consulting services to users while ensuring alignment between customer experience strategy, product roadmap priorities, and delivery outcomes.
• Direct the work of senior and other business analysts and conduct evaluations and approve hiring, promotion, discipline, and salary reviews when people‑management responsibilities are assigned in later phases.
• Provide business expertise to ISD.
• Coordinate and manage resources necessary in systems analysis environment.
• Perform other job‑related duties as assigned.

• High School Diploma or equivalent required
• Bachelor’s Degree or equivalent combination of training/experience required

• 5+ years related work experience in systems analysis environment required

• Insurance industry experience preferred.
• Experience in evaluating workflows, writing system specifications, and using automated processes.
• Must be detail‑oriented and thorough.
• Supervisor experience in coordinating and managing resources to respond to clients’ requests.
• Have experience in project management tools and techniques.

The expected salary range for this position is $-$. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law. Qualifications may warrant placement in a different job level.

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site:

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran…