Customer Success Engineer

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At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is helping 8,500+ companies make confident compensation decisions. Top tier companies use Pave to benchmark compensation and drive better pay decisions.

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

• You have 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, Heads of People, and Finance folks.
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & blocking work.
• You push to understand the why behind customer asks and can find solutions that prevent future problems.
• You’re hungry to join a start-up, move quickly, operate in uncharted territories and wear a lot of different hats beyond core responsibilities.
• You love working with customers over video call/email and customers love working with you.
• You bring three main skills that are pillars of success: project management, customer-facing polish and technical acumen.

This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience. Salary is one component of Pave's total compensation package, which includes equity, medical/dental/vision coverage, an unlimited PTO policy, and region-specific benefits.

Targeted cash compensation (level dependent on experience and interview performance):

• P2: $100,000
• P3: $118,000
• P4: $147,000

Since being founded in 2019, Pave has established a robust global footprint. Headquartered in San Francisco, with regional hubs in New York, Salt Lake City, and the United Kingdom. We operate a hybrid model with in-person days to foster collaboration and build strong relationships.

• Complete Health Coverage:
  Medical, Dental and Vision for you and your family
• Time off & Flexibility:
  Flexible PTO and the ability to work from anywhere for a period
• Meals & Snacks:
  Lunch & dinner stipends and fully stocked kitchens
• Professional Development:
  Quarterly education stipend
• Family Support:
  Parental leave to bond with your new family
• Commuter Assistance:
  Stipend to help you collaborate in person

Our vision is to unlock a labor market built on trust.

Our team's mission is to build confidence in every compensation decision.

Are you ready to help our clients make smarter, more effective compensation decisions?

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Software Development