Sr Customer Operations Analyst

Sr Customer Operations Analyst

Requisition
: 82159.
PSEG Company
: PSEG Long Island.

Salary Range
: $ 77,200 - $ 137,200.

Work Location Category
:
Hybrid Flexible - Melville, NY.

We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories:

• Onsite – roles where employees are expected to be onsite daily.
• Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week.
• Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits eligible the first of the month coincident with or following your date of hire., designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

This Senior/Lead Analyst progression position will support successful coordination and implementation for the initiation, planning, execution, monitoring, reporting, controlling, and closing phases of high priority projects for the Special Projects - Project Management Office (PMO). The PMO team is responsible for on time and on budget delivery of significant high impact programs and identifies, responds to and mitigates escalated project issues that may impede project delivery.

The position is responsible for monitoring and analyzing project data and metrics to identify opportunities, weaknesses and/or emerging problems and coordinate solutions. The PMO is also responsible for the regulatory deliverable requirements for the Utility of the Future (U2.0) and Building Efficiency & Electrification (BEE) plan, including associated budgets.

This role is pivotal in driving PSEG Long Islands success to modernize and evolve utility operations, increase customer engagement and customer satisfaction, and meet New York States’ aggressive clean energy goals of the Climate Leadership & Community Protection Act (CLCPA).

• Provide support for the Customer Operations Special Projects Project Management Office (PMO) including a range of programs and projects such as Utility of the Future (U2.0) and Energy Efficiency, Beneficial Electrification, Transportation Electrification, Rate Modernization/Time of Day, Customer Insights & Home Energy Management or other high impact customer centric programs to meet the requirements of project deliverables on time and on budget.
• Coordinate work efforts across the PMO to support defined goals and deliverables. Establish, implement and coordinate deliverables across multiple complex projects involving cross-functional matrix teams.
• Provide oversight and coordination of Project Management Lifecycle including scope management, schedule management, resource management, risk management, business process transformation, and change management of projects.
• Facilitate the creation, evolution and documentation of business processes and project…