DG&S Operations Specialist - Remote​/Telecommute

Pay Range: $22.08hr - $27.08hr

• The Data Governance & Stewardship (DG&S) Operations Specialist 1 Role is responsible for supporting a client's customer data management processes and tasks.
• This role is responsible for assessing and improving the quality of a pharmaceutical client's customer data (Physicians, Organizations, etc.).
• Using a combination of client data and tools, a DG&S Operations Specialist 1 works with client data within their systems (MDM, CRM, etc.) and/or spreadsheets to review and verify data.
• The DG&S Business Operations Specialist 1 works closely with the client on both Data Stewardship and Data Governance engagements.
• Tasks include but are not limited to the development and documentation of business process related to data management.
• The DG&S Operations Specialist 1 is responsible for providing on‑going feedback to both client management and client peers of data issues and areas that require special attention or escalation.
• The DG&S Operations Specialist 1 will also be responsible for the collection and possibly the reporting out to the client on a predefined schedule all metrics and SLA performance.

• Undergraduate degree (or actively pursuing).
• Experience with medical data (required).
• Experience with client data and/or pharmaceutical data (desired).
• Fundamental understanding of relational databases (i.e. MDM and CRM technologies) (desired).
• Detail oriented, good data entry, research, and analytical skills.
• KPI Tracking and data analysis (desired).
• Strong customer service skills with excellent verbal and written communications.
• Eagerness to learn, follow directions, and work independently.
• Proficiency in Microsoft Office including Excel, Word, PowerPoint, Teams and CoPilot (Access is a plus).