Analyst, Chargeback Operations

Overview

Analyst, Chargeback Operations rid position- 1 day work from home.

• Reporting to the Manager, Chargeback Operations, this role oversees all operational aspects of Chargeback Operations and Sales Tracing processes for all US business segments. Responsibilities include daily processing, stakeholder collaboration, and AR reconciliation related to Commercial Distributor Chargebacks, Sales Tracings, IDN, and OEM Sales Tracings.
• The team drives best-in-class, innovative enterprise operational capabilities and establishes policy, process, and governance to ensure effective end-to-end Chargeback and Sales Tracing activities that optimize US Region results and mitigate financial risk.
• This role promotes continuous improvement through automation, process standardization, data insights, and best practices to enhance team efficiency and accuracy. It utilizes multiple ERP systems and reporting tools to support all BD businesses, with a specialization in BDI chargeback and sales trace processing.
• The role partners closely with Distributor partners, IDNs, Channel Management, Commercial Contracting teams, Analytics/Master Data, Accounts Receivable, Customer Care, and IT to maximize operational effectiveness.
• Team accountability spans over $7B in annual Chargeback/Sales Tracing value, including $2B in chargebacks processed across 70M transactional lines.

• Handle all Chargeback and Sales Tracing operational activities, including timely and accurate processing, systematic controls, accounts receivable management, and distributor financial settlements.
• Partner with Contract Operations, Offer Development, and Customer Care to support continuous improvement initiatives, identify root causes, and implement operational enhancements.
• Collaborate with Distributor partners to strengthen the end-to-end chargeback process, focusing on procedures, prevention, accountability, and timely settlements to reduce financial risk.
• Facilitate regular collaboration calls to review file processing status, key metrics, and action log follow-ups.
• Partner with the Chargeback Resolution Team to track, monitor, and communicate disputed lines for resolution.
• Work with IT partners to ensure business requirements are met and technical functionality supports operational needs.
• Support a Continuous Improvement (CI) plan to harmonize processes and procedures.
• Align and complete workload consistent with established metrics/KPIs and service level expectations related to operational effectiveness, preventative analytics, and customer satisfaction.
• Contribute to initiatives that promote best industry practices to improve pricing accuracy, eliminate errors, and streamline processes.
• Enforce to policies and procedures outlined in the contracts playbook, business guidelines, and chargeback processes.
• Maintain updated desktop procedures to ensure standardized team processes that reflect best practices in efficiency and accuracy.

• Bachelor’s degree preferred
• A minimum of 2 years of relevant experience may be considered in lieu of a degree

• Minimum of 1 year of experience in Commercial Contracting or Chargeback operations within the medical device or related healthcare industry is nice to have
• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies, and automation capabilities

• Proficiency with Excel is a must
• AS400/SAP experience is nice to have
• MS Access, Qlik, Power BI, and Vistex SAP ERP systems, along with experience in analytics and reporting solutions is nice to have
• Comfortability leading internal and external calls is a must
• Demonstrated growth mindset and ability to identify opportunities for continuous improvement and drive change.
• Strong influencing skills and ability to build and maintain cross-functional business partner relationships.
• Proven ability to navigate and collaborate effectively across matrixed and cross-functional organizational structures.
• Effective communicator with a customer-centric approach.
• Ability to resolve challenges by engaging the right…