Specialist - Communications; Student Finance Services

Specialist – Communications (Student Finance Services)

Fox Valley Technical College

Job Category:
Regular Support Staff

FVTC Worksite:
Appleton Main Campus

Hours Per Week: 40

The Student Finance Services (SFS) Communications Specialist is responsible for developing, coordinating, and delivering all student-facing communications related to financial aid, billing, and payments. This role serves both Financial Aid and Student Finance ensuring that students receive timely, accurate, and clear information about their financial responsibilities, aid eligibility, and available resources.

The Communications Specialist creates and manages a unified communications strategy across multiple channels—email, text messaging, phone outreach, student portal, web content, and print—to support student success, reduce confusion, and maintain compliance with federal, state, and institutional requirements.

• Develop and maintain a comprehensive, year-round communication calendar aligned with the financial aid cycle, billing calendar, academic deadlines, and regulatory requirements.
• Serve as the central point of coordination for all outgoing SFS communications, ensuring consistency of tone, branding, and content across all platforms.
• Collaborate with Financial Aid, Student Finance, IT, Marketing, and Enrollment Services to align messaging and optimize delivery strategies.
• Create targeted campaigns for FAFSA reminders, verification, award notifications, SAP, special circumstances, COA adjustments, loans, and R2T4.
• Ensure all federally required notifications are compliant, accurate, and delivered within the appropriate timelines.
• Develop and distribute messages related to billing, payment plans, refunds, registration holds, collections, and 1098‑T tax form availability.
• Coordinate student communications related to Veterans Education Benefits, including eligibility, certification, next steps, and compliance notifications.
• Draft and deliver content through email, text, phone scripts, student portal, web content, and print.
• Utilize SIS and communication software to segment audiences and automate delivery where appropriate.
• Ensure all communications adhere to FERPA, Title IV, and other applicable federal/state regulations.
• Maintain records of required notices and outreach for audit and internal documentation.
• Track engagement metrics, collect feedback, and continuously improve communication effectiveness.

• Associate’s degree in Communications, Marketing, Higher Education, Business, or a related field.
• Two to three years of relevant experience.

• Strong writing and editing skills, with the ability to convey complex financial and regulatory information in plain language.
• Familiarity with federal financial aid regulations, billing procedures, and student account practices.
• Experience managing multi-channel communications across a large audience.
• Excellent organizational and project management skills with attention to detail.
• Comfort using SIS tools and analyzing engagement data.
• Experience in a higher education setting, preferably within Financial Aid, Bursar, or Enrollment Services.
• Knowledge of Title IV regulations, FERPA, and financial aid compliance standards.
• Basic working knowledge of communication platforms such as Mail Chimp, Mongoose, Workday, or similar.
• Demonstrated commitment to student equity, access, and customer service excellence.

• Full‑time position with occasional evening or weekend work during peak times (e.g., aid disbursement, registration, or billing deadlines).
• May be eligible for hybrid or remote work in accordance with institutional policy.
• Regular collaboration with cross‑functional teams and service departments.

• Sitting:
  The role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility:
  While much of the work is desk‑based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Communication:
  Clear verbal and written communication skills are essential for interacting…