Delivery & Online Aggregators Manager Job Dubai Dubai UAE/Dubai,Business

Position: Home Delivery & Online Aggregators Manager

Home Delivery & Online Aggregators Manager

Our Client is looking for a Home Delivery & Online Aggregators Manager to be based in Dubai, UAE.

The Home Delivery & Online Aggregators Manager is responsible for driving sales, visibility, profitability and operational excellence across all online delivery channels (e.g. Talabat, Keeta, Careem, Noon, Deliveroo etc.). This role ensures optimal menu performance, strong relationships with the partners, efficient store execution of delivery orders, follow through on Delivery and CRM performance and consistent brand representation across all digital touchpoints.

Key Responsibilities

Own and deliver monthly revenue targets for all online delivery channels.
A clear planning calendar for what to activate, where and when.
Prepare the budget for the channels, tracking incremental targets of sales and profitability.
Develop initiatives to boost conversion, repeat orders, and customer ratings.
Monitor daily/weekly sales performance, order volumes, AOV (average order value), and key operational metrics.

Platform Relationship Management

Act as primary point of contact for aggregator account managers.
Negotiate visibility campaigns, promotions, and platform‑led marketing opportunities.
Resolve escalations quickly to protect brand reputation and customer experience.

Menu & Content Optimization

Manage and optimize digital menu listings, pricing, photography, add‑ons, combos, and LTOs (limited‑time offers).
Conduct A/B testing on menu layouts, product sequencing, and item availability to maximize revenue.
Ensure accuracy of product information, category organization, and brand guidelines.

Marketing & Promotions

Plan and execute online‑exclusive offers, festival campaigns, and targeted promotions.
Coordinate with marketing teams to maintain brand consistency across aggregator platforms.
Track performance of promotions and ROI; adjust strategies based on data.

Operational Excellence

Collaborate with store managers to ensure fast order preparation, accuracy, and proper packaging standards.
Monitor operational KPIs such as prep time, dispatch rate, cancellations, and customer complaints.
Ensure seamless integration between POS and aggregator systems; troubleshoot technical issues.

Customer Experience

Monitor customer feedback and ratings; drive initiatives to improve NPS and star ratings.
Handle escalations from aggregator platforms and ensure quick resolution.
Implement service recovery strategies where needed.

Data & Insights

Produce weekly and monthly performance reports for leadership.
Analyse trends, competitor activities, pricing changes, and market opportunities.
Recommend strategic initiatives for category growth and operational improvements.

Qualifications

Bachelor's degree (Marketing, Business, Hospitality, or related field preferred).
Minimum 3–5 years experience in QSR, FMCG, retail, e‑commerce aggregator management is required; UAE experience preferred.
Strong understanding of delivery platform algorithms, visibility levers, and digital consumer behaviour.
Analytical mindset with proficiency in Excel/Google Sheets; experience with POS or aggregator dashboards a plus.
Excellent relationship‑building and negotiation skills.
Strong organizational and communication abilities.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and General Business

Industries

Food and Beverage Services

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