Account Operations Manager

Account Operations Manager

2 days ago Be among the first 25 applicants

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun.

We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary As an Account Operations Manager (AOM) at Toptal, you will be the operational backbone supporting our most strategic client accounts. Partnering closely with Sales, Matching, Legal, and Finance teams, you will own the processes, data accuracy, and client communications that ensure smooth engagement delivery, accurate reporting, and exceptional client and talent experiences. From coordinating job fulfillment to maintaining Salesforce hygiene, preparing financial and operational reports, and managing onboarding processes, you will be a key enabler of account success and retention.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

• Oversee the day-to-day operational processes that keep client accounts running smoothly, from the first open opportunity through active engagements.
• Lead internal cadence meetings, track and update opportunities in Salesforce, maintain master sheet and platform data accuracy, and coordinate closely with Sales and Matching to remove blockers and keep hiring pipelines moving.
• Work directly with client counterparts to align on operational details, follow up on open positions, negotiate timelines, confirm purchase orders and budgets, and address process changes or special requirements.
• Collaborate with Legal to ensure contracts, NDAs, and background checks are completed accurately, and with Finance to resolve billing issues, process payments, and manage budget compliance.
• Handle EOR-specific requirements, oversee onboarding workflows, manage equipment logistics, and ensure timesheet and payment compliance for talent.
• Bring structure, attention to detail, proactive communication, and a client-first mindset to deliver a seamless experience for both clients and talent.

• Onboard and integrate into Toptal.
• Learn about Toptal’s operations, tools, and client engagement workflows.
• Meet key stakeholders across Sales, Matching, Legal, and Finance.

• Take ownership of assigned accounts’ operational trackers and cadence meetings.
• Familiarize yourself with Salesforce, Tableau, and other internal tools.
• Get proficient in client tools that your accounts may require (e.g. Fieldglass, timesheets).

• Effectively and independently handle communication with clients, Toptal, and our talents and drive growth.
• Manage talent’s onboarding/offboarding within each account while satisfying client‑specific processes.
• Understand and represent the voice of the Talent and support their journey within the account.
• Create and manage processes related to Talent engagement hours, revenue, and margins.
• Manage client‑related administrative tasks and provide assistance for legal and compliance purposes.
• Establish a working cadence with key clients, business partners, and internal Toptal Core team members on these accounts.

• Build upon existing client relationships and support expansion of Toptal’s partnership with existing accounts, while exercising discretion and independent judgment.
• Establish a strong history of supporting increased business across the portfolio of accounts.
• Demonstrate measurable impact on account efficiency, reporting accuracy, billing accuracy and client satisfaction.
• Proactively identify opportunities for improvement in processes and service dynamics.
• Standardize repeatable operational processes across your accounts.

• Be recognized as a trusted operational partner by Sales and Client teams.
• Own…