Informatics Success Specialist

Overview

Employer Industry: Genomics and Biotechnology

Why consider this job opportunity:

• Salary range up to $121,300
• Opportunity for career advancement and growth within the organization
• Work remotely with some periodic travel
• Access to innovative benefits including genomics sequencing, family planning, health/dental/vision, and retirement benefits
• Collaborative and inclusive work environment that values diverse perspectives
• Participation in Employee Resource Groups (ERGs) for career development and cultural awareness

• Serve as the primary post-sale contact for enterprise software clients, building and maintaining relationships with key stakeholders
• Drive revenue through software license renewals, usage growth, and further software adoption
• Monitor account health and metrics, identifying risks and opportunities for growth leading up to renewal
• Prepare quarterly business reviews (QBRs) and present ROI to executive stakeholders to ensure customer satisfaction
• Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap

• Typically requires 2+ years of relevant experience in software sales, customer success, and/or project management
• Scientific background, particularly in molecular biology, is highly desired
• Demonstrated written and verbal communication and training skills
• Outstanding problem-solving and interpersonal skills
• Ability to work collaboratively in a highly matrixed sales organization

• Minimum of 2+ years of experience with a degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry; advanced degrees such as Masters, MBA, or PhD are a plus

#Genomics #Biotechnology #Remote Work #Career Opportunity #Customer Success

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