Strategic Solutions Manager, Platform Success - Digital; Remote

Strategic Solutions Manager, Platform Success - IQVIA Digital (Remote)

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer‑first, insights‑driven, and integrated omnichannel vision. We provide authenticated, privacy‑enhanced data and analytics, innovative fit‑for‑purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes.

The Strategic Solutions Manager is a highly adaptable, execution‑focused problem solver embedded within the Platform Success team. Tasked with tackling high‑impact, cross‑functional initiatives across strategic clients, this individual operates with high autonomy, integrating strategy leads, operators, solutions consultants, and project managers to deliver actionable solutions and measurable outcomes.

• Client‑Specific Strategic Initiatives:
  Coordinate high‑priority, complex projects across clients to solve unique challenges tied to account retention, expansion, and performance. Identify gaps, operational inefficiencies, or growth opportunities and support the development of bespoke solutions with white‑glove service and partnership.
• Cross‑Functional Stakeholder Coordination:
  Interface with Product, Engineering, Account Management, Trading, and Sales to remove blockers, align priorities, and drive execution. Support project scoping, track timelines and deliverables to ensure alignment across teams.
• Consultative Problem Solving:
  Translate ambiguous challenges into structured problem statements and action plans. Develop deep knowledge of platform capabilities, integrations, and execution workflows to support the design of client‑centric solutions.
• Platform Adoption & Innovation:
  Drive client usage of underutilized features, automation, or advanced targeting strategies to unlock value. Advocate internally for product or workflow improvements based on field and team learnings.
• Execution Ownership:
  Own specific project tasks with limited direction, ensuring timely completion and clear communication across parties. Assist tracking outcomes and measuring impact to inform future strategy.
• Scalable Playbooks & Knowledge Transfer:
  Document successful project outcomes and help translate into reusable frameworks, templates, and best practices for future client use cases. Support knowledge sharing across internal teams to scale insights across the business.

• Strategic Project Execution:
  Timely and effective delivery of high‑impact initiatives across key client accounts, driving measurable business outcomes.
• Client Impact:
  Demonstrable improvements in client retention, satisfaction, and/or revenue growth as a result of tailored solutions and strategic interventions.
• Platform Engagement:
  Increased adoption and consistent utilization of platform features and solutions, particularly among high‑value or at‑risk clients.
• Cross‑Functional Alignment:
  High internal stakeholder satisfaction, marked by clear execution plans, seamless collaboration, and alignment across Product, Sales, and Account teams.

• Bachelor's Degree required.
• Four (4) years of experience building client relationships and tracking toward revenue targets.
• Programmatic Strategy Expertise:
  Proven experience building and optimizing programmatic campaigns using platform insights and data; hands‑on experience with programmatic tools.
• Client‑Facing
  
  Experience:
  
  Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex problems and strategies into clear, actionable plans and business solutions.
• Healthcare Industry Knowledge:
  Prior experience working with healthcare clients or within regulated industries is strongly preferred.
• Cross‑Functional
  
  Collaboration:
  
  Skilled at engaging with Product, Engineering, Account Management, Trading and Sales teams; able to translate needs, priorities, and technical concepts to ensure alignment and drive project success.
• Demonstrated ability to take initiative and work independently without detailed instructions in ambiguous environments.
• Curiosity…