Business Analyst – Financial Protection Onboarding & Client – Remote

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This role supports business operations by assisting in the analysis, documentation, and improvement of processes across customer markets. The Business Analyst works closely with senior analysts and leadership to ensure smooth onboarding, client experience, and operational efficiency.

The Business Analyst will contribute to the success of new business initiatives by supporting process documentation, data analysis, and reporting. This role is ideal for someone early in their business analysis career who is eager to learn, collaborate, and grow within a dynamic team. This position reports to the Business Process Consultant who oversees work across implementation, case setup, contracts, EDI, billing, data coordination, and client experience.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Assist in documenting and analyzing business processes and workflows
• Support the development of standard operating procedures and training materials
• Prepare reports and dashboards using Excel, SBM, SQL, Power
  
  BI, and other systems as identified
• Participate in quality audits and process reviews to help identify areas for improvement
• Help track and report on inventory, billing, and client onboarding metrics
• Provide administrative support for systems and tools used in operations
• Support cross-functional teams in implementing process improvements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 1 years of experience in a business operations or customer-facing role
• Proven intermediate skills in MS Excel, for example, formula use, pivot table creation and updating, chart and graph creation, etc.
• Proven solid attention to detail and organizational skills
• Proven effective verbal and written communication skills
• Ability to work collaboratively in a team environment
• Presently employed within UHC Consumer Operations

• Experience with Financial Protection (Life, Disability, Leave, Supplemental Health) products and/or operations
• Experience working with implementation, installation, enrollment & eligibility or billing functions
• Familiarity with systems such as Facets, OnBase, SBM
• Familiarity with reporting and analytic tools such as SQL, SSRS, PowerBI
• Interest in ongoing development around process improvement or project management

* All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment.

Final date to receive applications:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and…