Commercial Lines Account Manager - Producer Operations Team; Fully Remote

Commercial Lines Account Manager – Producer Operations Team (Fully Remote)

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Title: Account Manager – Commercial Lines

Location: Fully Remote (Supported: Producer Operations Team; may require on-site presence within 50‑mile radius of a branch).

Book Focus: General, Contractor, Professional Liability, Real Estate (required).

We provide support to new producers during their first 3‑6 months, ensuring account retention, coordinating daily administrative and customer service activities, and resolving complex issues while maintaining data accuracy and compliance.

Please note:

If this position is posted as fully remote or hybrid, individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity as business needs arise. Additionally, our remote work policy requires a dedicated, distraction‑free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

To view our branch locations, please visit:

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, take action on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures to ensure policy compliance.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership in alignment with IOA values.

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range: $70,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.