Customer Renewals and Revenue Manager - Remote - Spain
VSN is seeking a Customer Renewals and Revenue Manager to join our growing team in Spain!
We are seeking a results-driven Customer Contract Renewals and Revenue Manager to own the end-to-end renewal motion for our Maintenance and Support (M&S) contracts and subscription renewals. Your primary mission is to maximize gross revenue retention (GRR), drive on-time renewals, and deliver a frictionless customer experience. Additionally, you will provide strategic support in revenue forecasting, identifying upsell opportunities for the Customer Success team, and researching potential partnership targets.
Here is a little window into our company: VSN - Video Stream Networks Software
-Broadcast and Media Entertainment Software. VSN has 30+ years of leading digital asset management innovation. Founded in 1990, VSN is an end-to-end software solution for the broadcast industry, helping customers better manage and automate the entire media lifecycle, from planning to delivery and archive. VSN - Video Stream Networks has revolutionized broadcast DAM and media MAM solutions for the global media industry.
VSN is headquartered in Barcelona, Spain. With installations across 100+ countries and offices spanning Toronto, New York, Los Angeles, Madrid, London, Paris, Singapore, Tokyo, and Sydney, we've established ourselves as the definitive leader in broadcast digital asset management.
The successful candidate will be based anywhere in Spain, working in a remote work model with a requirement to travel to our office in Barcelona on a regular basis!
What Your Day Will Look Like Renewals Execution and Management- Run proactive renewal cadence at 120/90/60/30/14/7 days before contract expiry
- Maintain accurate renewal pipeline in CRM with clear next steps and probabilities
- Identify and elevate at‑risk renewals early to Customer Success (MJ) and leadership
- Ensure 100% of upcoming renewals (90-day window) have active engagement and forecast status
- Coordinate with Customer Success to address adoption/satisfaction issues blocking renewals
- Build and send renewal quotes using CPQ system (pricing, terms, configurations)
- Apply price uplifts per policy (CPI adjustments, price book updates)
- Manage approval workflows (pricing exceptions, legal T&Cs, finance sign-off)
- Drive contracts to signature using e‑signature platform (Signaturit/Docu Sign)
- Collect purchase orders and coordinate with Finance for invoicing
- Target: 70-85% of renewals closed ≥14 days before expiry
- Provide clear, timely communications throughout renewal process
- Address customer questions on pricing, terms, SLA coverage (8×5 vs 24×7, L1-L3 support tiers)
- Deliver low‑friction renewal experience that reinforces customer value
- Conduct brief post‑renewal check‑ins to capture feedback
- Maintain CRM/CPQ hygiene: accurate renewal dates, amounts, terms, probabilities
- Document reason codes for all non‑renewals (product fit, budget, competitor, service issues)
- Produce weekly renewal forecast with commit/risk/coverage analysis
- Generate dashboards on GRR, NRR, on‑time renewal rate, uplift applied, churn analysis
- Identify trends in avoidable vs. unavoidable churn and recommend process improvements
- Collaborate with Head of Partnership on rolling 12‑month revenue forecast
- Provide accurate renewal revenue projections with variance analysis
- Track renewal pipeline coverage and flag forecast risks
- Support quarterly business reviews with renewal metrics and trends
- Analyze customer contract data to identify expansion opportunities:
- Customers on lower support tiers ready to upgrade (8×5 → 24×7)
- Customers with growing usage/user counts indicating need for additional licenses
- Customers using only one product who could benefit from cross‑sell
- Customers on legacy pricing with significant uplift potential
- Create prioritized upsell target lists with revenue potential estimates
- Provide Customer Success Manager with data‑backed upsell recommendations and talking points
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