Partner Success Manager

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

As a Partner Success Manager, you will operate in post-sales delivery. You will be a trusted advisor and coach to a portfolio of Walk Me Delivery partners, helping them boost the value of their products and services by incorporating the Walk Me DAP. You will understand your partners’ go-to-market motions, how digital adoption will positively impact their value propositions and goals, and enable them to deliver solutions that leverage Walk Me to maximize the value they provide their clients.

You will report to the Director of Partner Success.

• Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
• Guide Partners through their certification programs.
• Provide hands‑on process training for Walk Me delivery and client success.
• Monitor and support Partners in client engagements to ensure high‑quality delivery.
• Monitor Partner performance metrics including client satisfaction and days to go live.
• Manage risk and coordinate ticket escalation.
• Collaborate with global peers on the Walk Me Partner team to improve the Partner program.
• Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies.

• 3+years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post‑sales relationship management working with Fortune 100 companies and their executives.
• You’ve maintained a book of strategic customer or partner accounts.
• Competency in sales discovery methodologies, and an ability to articulate and analyze value propositions and Return on Investment.
• Must be able to come into Raleigh or Austin office 3 times per week.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement:
  We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@Walk Me! Enjoy quarterly wellness reimbursements, daily Bright Breaks to recharge, and Walk Me’s annual Wellness Month every July—because your well‑being matters all year long.
• Walk Me provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well‑being and diverse needs of our global workforce.
• Walk Me offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• Walk Me offers Refresh Me Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions:
  Ask HR about the specific offerings for your region!
• SAP’s acquisition of Walk Me highlights a commitment to enhancing user experience and streamlining software…