Partner Success Manager-WA​/

At Intoxalock a member of the Mindr family of brands,we are dedicated to being a force for good. That's why we provide substance use safety,detection and monitoring products and services that help people live responsibly and keep communities safe.

The Partner Success Manager (PSM) is a sales-focused, relationship-driven role responsible for building, growing, and optimizing referral partnerships within an assigned territory. The primary objective is to increase Ignition Interlock Device (IID) referrals and BEZ high-risk insurance (SR-22/FR-44) engagement through consistent partner outreach, education, and sales execution.

PSMs must be proactive in educating partners—including law firms, courts, probation offices, judges, DUI schools, and treatment facilities—on the value of referring clients to Intoxalock while ensuring partners follow the correct referral process to secure accurate attribution, a key driver of team performance and partner incentives.

PSMs must also confidently navigate both attorney-driven and court-driven ecosystems, tailoring messaging and sales approach to each state’s DUI journey and partner influence landscape. In addition, they will support the company’s long-term strategy for Keepr, identifying opportunities to share with the Keepr Team, and integrating early-stage discussions as the product’s go-to-market plan matures.

• Prospect, pitch, and secure new high-value referral partners to grow IID and BEZ referral volume.
• Conduct structured sales calls, virtual meetings, and in-person partner visits to activate and strengthen relationships.
• Confidently engage with partners across both attorney networks and court ecosystems (probation, judges, treatment programs), adapting approach based on state-specific dynamics.
• Ensure partners understand and follow the correct referral submission process to maintain accurate attribution and maximize revenue impact.
• Promote BEZ insurance offerings as part of a unified partner message to support clients navigating the DUI process.
• Integrate Keepr into territory conversations where appropriate, identifying future partner opportunities and supporting early market readiness.

• Develop and execute a territory plan to meet referral and revenue targets.
• Identify and prioritize high-potential partners using referral data, BI insights, market conditions, and state-specific DUI trends.
• Monitor and re-engage inactive or declining partners, rebuilding referral momentum where needed.
• Maintain updated partner profiles including contacts, referral history, state nuances, and strategic opportunity notes.
• Maintain a state breakdown that highlights risks, issues, regulatory nuances, market trends, and growth opportunities.
• Create and update a DUI Journey Map to identify the dominant influencer segments (attorney, monitoring authority, treatment) across assigned states.
• Use BI dashboards to evaluate partner activity, territory trends, funnel performance, and referral patterns; incorporate insights into daily execution.
• Maintain exceptional CRM discipline including complete and accurate activity logging, follow-up notes, and partner data hygiene.
• Own KPI accountability — outbound activity, partner meetings, reactivation efforts, new partner acquisition, and referral volume.
• Analyze referral conversion trends and collaborate with Inside Sales to improve close rates.
• Provide ongoing training to partners on Intoxalock programs, BEZ insurance, DUI Dash, Log Reporter, and emerging Keepr offerings.
• Reinforce referral expectations and ensure partners are clear on how to submit leads effectively.
• Work with Compliance, Legal, Partner Support, Marketing, and Inside Sales to resolve partner issues and enhance the partner experience.
• Monitor competitors in assigned states and stay aware of promotions, pricing shifts, or new programs to ensure Intoxalock’s offerings remain competitive.

• Work with partners, associations, and internal stakeholders to execute contracts for paid partnerships and association sponsor ships within assigned states.
• Coordinate contract routing and signatures between partner organizations…