Restoration Estimator; Remote

Benefits

• Life Insurance (Employer Funded)
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance

Employment Type:

Full-Time

Compensation: $60k base salary + estimating commission package + company benefits

SERVPRO of Scranton and SERVPRO of Allentown are seeking a detail-oriented Contents Restoration Estimator to join our growing team. This role is focused exclusively on writing contents restoration estimates, including pack-outs, cleaning, storage, manipulation, and replacement documentation for insurance claims.

The ideal candidate has a strong understanding of contents restoration processes, is proficient in Xactimate, and can accurately capture scope, pricing, and documentation that meets carrier requirements. This position plays a critical role in maximizing claim accuracy, cycle time efficiency, and customer satisfaction.

• Write contents restoration estimates in Xactimate & Symbility for insurance claims
• Prepare estimates for:
  • Contents pack-out and pack-back
  • Cleaning (fire, water, mold, specialty cleaning)
  • Manipulation and storage
  • Contents inventory valuation and replacement documentation
• Review field documentation (photos, notes, inventories) to ensure estimate accuracy
• Collaborate with Production Managers, Contents Technicians, and Project Managers
• Communicate with insurance adjusters to clarify scope, pricing, and line items
• Ensure estimates comply with SERVPRO standards and carrier guidelines
• Assist in supplement preparation and revisions as needed
• Maintain organized, thorough estimate documentation in job files

• Experience writing contents restoration estimates required (2-3 years preferred)
• Proficiency in Xactimate & Symbility (required)
• Proficiency with Insurance TPA Programs (i.e. Alacrity, Sedgwick) preferred
• Knowledge of contents restoration workflows and insurance claim processes
• Strong attention to detail and ability to interpret scope from field data
• Excellent written and verbal communication skills
• Ability to manage multiple files simultaneously across two franchise locations
• Valid driver’s license and ability to travel locally between Scranton and Allentown markets

• SERVPRO or restoration industry experience
• IICRC certifications (WRT, FSRT, OCT, etc.)
• Prior adjuster, estimator, or contents lead experience

• Competitive salary based on experience
• Performance-based incentives
• Health Insurance, Life Insurance, PTO & 401k w/ matching options
• Ongoing training and professional development
• Career growth opportunities within a multi-franchise operation
• Supportive team environment focused on quality and accountability

Interested candidates should submit their resume and a brief summary of their estimating or contents restoration experience.

This is a remote position.