US Subscriber Development & Engagement Leader

[US] Subscriber Development & Engagement Leader

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Subscriber Development & Engagement Leader

Full Time

Remote - US

The job location is listed as Cincinnati, OH, but this is a remote position open to candidates across the United States.

Benchmark Gensuite® enables companies to implement robust, cross‑functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles. The platform has helped companies worldwide manage their EHS, Sustainability, Quality, Operational Risk and Compliance, Product Stewardship, and Supply Chain risks for over two decades, and now integrates cutting‑edge ESG disclosure reporting and management solutions.

Our unified EHS, Sustainability, and ESG digital transformation software solutions enable cross‑functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals.

Organization:
Subscriber Success

Reports to:

Vice President, Subscriber Success

The Subscriber Development & Engagement (SDE) Leader is a strategic, externally facing role within Benchmark Gensuite’s Subscriber Success organization. The SDE builds relationships that strengthen partnership health, reduce churn, and identify growth opportunities by serving as a retention leader and pipeline builder.

The role partners closely with Account Management, Customer Success, and Growth teams to design and execute engagement strategies that drive retention, expansion, and executive alignment across complex enterprise subscribers.

• Build and maintain trusted relationships with senior subscriber executives and decision‑makers.
• Serve as a strategic liaison during high‑impact engagements, escalations, and growth opportunities.
• Develop and execute engagement plans across active, monthly, and pulse models over 3‑, 6‑, 9‑, or 12‑month cycles.
• Collaborate with internal teams to identify subscriber risks, recovery opportunities and whitespace expansion potential.
• Lead strategic outreach initiatives—executive briefings, pipeline reviews, and growth workshops.
• Support renewal readiness and expansion planning for complex or high‑value subscriber relationships.
• Help ensure successful implementation and executive connections for new subscriber launches.

• Use analytics and portfolio monitoring tools to track subscriber health, forecast risk, and uncover opportunity trends.
• Leverage AI‑driven engagement platforms to enhance executive visibility, predict churn, and track relationship strength.
• Provide structured insights for leadership highlighting engagement outcomes, subscriber sentiment, and retention impact.
• Contribute to the development of scalable playbooks, engagement frameworks, and account orchestration models.

• Partner cross‑functionally with leadership teams to ensure consistent messaging and coordinated execution across subscribers.
• Act as a connector between Subscriber Success, Account Management, Product, and Commercial teams to ensure alignment on retention and growth strategies.
• Represent Subscriber Success in executive‑level discussions, influencing both internal and external stakeholders toward shared goals.

• Strengthened executive relationships and improved subscriber satisfaction.
• Demonstrated influence on risk mitigation, retention, and renewal outcomes.
• Effective cross‑functional collaboration driving measurable portfolio improvements.
• Increased visibility and engagement at the senior leadership level within key subscriber accounts.
• Performance evaluated on retention influence, expansion pipeline contribution, and renewal outcomes—aligned to organizational metrics such as churn save, pipeline generated, and NRR at the portfolio level.

• Bachelor’s degree in Business, Marketing, or related field.
• 8+ years of experience in customer success, strategic account management, or executive relationship management.
• Proven ability to build and maintain senior‑level customer relationships that drive business outcomes.
• Strong collaboration skills with experience influencing cross‑functional teams.
• Profi…