Branch Office Administrator

Apply for the Branch Office Administrator role at Edward Jones
.

$22.00/hr – $23.00/hr

Would you call yourself a relationship builder, a problem solver, or a critical thinker? If you answered yes, we need you on our team.

We are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call the phone and the first face they see when they walk in the door.

Your most important responsibility is getting to know your clients so well that you not only help them identify their problems — you see them coming a mile away. You and your financial advisor work together to help clients achieve their most cherished financial goals.

Position

Schedule:

Full‑time

Branch Address: 28 State Street, Gorham, ME

This posting will remain open for 30 days from 16‑Dec‑2025 (may close early due to application volume).

As a Branch Office Administrator, you’ll be a vital part of our team, providing seamless support to clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training, including an experienced peer mentor
• A wide support network that extends from the branch office to the region to the home office
• Opportunity to work independently while backed by a team of thousands

• Deliver exceptional personalized service to ensure clients feel understood and informed
• Take an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listen for situations in clients’ lives that may indicate a need for additional services
• Drive marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
• An inclusive environment where everyone’s different viewpoints are valued and help achieve results
• Recognition of individual effort through a rewards program that promotes a long‑term career, financial security, and well‑being for you and your family
• Full‑time Associates receive the following benefits:
  • Medical, prescription drug, dental, vision, voluntary benefits (accident, hospital indemnity, critical illness)
  • Short‑ and long‑term disability, basic life, and basic AD&D coverage (no cost to associates)
  • 401(k) retirement plan, health savings account, and flexible spending account
  • Ten paid holidays, 15 days vacation starting January 1, sick time, personal days, paid day for volunteerism
  • Eligibility for bonuses, profit sharing, and Employee Assistance Program
• Edward Jones believes in a human‑centered approach to partnership and positive impact for clients, colleagues, and communities
• Compensation includes bonus opportunities based on branch and firm profitability, plus individual performance

Hiring Minimum: $22.50

Hiring Maximum: $23.91

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service:
  Provide exceptional service via inbound/outbound calls, email, and in‑person interactions. Resolve inquiries and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal team members.
• Account Management:
  Learn and understand the financial services industry. Handle account opening, transfers, and other requests; process transactions; prepare documentation; maintain accurate client records.
• Administrative & Operational Support:
  Work independently at the direction of the financial advisor. Manage scheduling, materials for meetings, correspondence, and marketing initiatives. Streamline processes by updating SOPs and executing on the branch business plan.
• Technology:
  Strong computer literacy with a…