VP, Client Development – Sam’s Club

Job Description

Roles Summary /

Purpose:

Reporting to the SVP, Client Development Leader — Sam’s Club, the VP, Client Development — Sam’s Club plays a key role within the portfolio team. This position is responsible for partnering with cross‑functional leaders and teams at both Sam’s Club and Synchrony to drive profitable growth across the Sam’s Club Portfolio. Serving as a strategic liaison, this role will champion digital‑forward initiatives that enhance the member experience, create operational efficiency, and strengthen the ongoing partnership between Sam’s Club and Synchrony.

The ideal candidate will bring a proven ability to execute with project management rigor by leading complex projects, apply strategic thinking, and deliver results in a fast‑paced, high‑growth environment. They will demonstrate a strong client service orientation, a deep understanding of Synchrony’s products and capabilities, and sound judgement in managing risk to support sustainable portfolio growth.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in‑person engagement activities such as business or team meetings, training and culture events.

• Work closely with the Client Development Leader and broader portfolio team to develop growth strategies, project plans, and program operating rhythms to drive continuous alignment across Sam’s Club and Synchrony stakeholders.
• Support program business case analysis to help influence client roadmap planning and resource allocation to drive program performance.
• Lead portfolio initiatives including potential product/capability expansions to deliver on program growth strategies. Help drive decision‑making, strategic discussions, and accountability.
• Attend key Synchrony toll gates and subcommittees to represent portfolio initiative requests and interests and collaborate with Synchrony cross‑functional leaders to move requests through Synchrony processes.
• Oversee adherence to Compliance and Regulatory requirements, manage common intake process and resolution of portfolio compliance and legal issues, and document controls and process improvement opportunities.
• Develop and foster strong working relationship with the client and key stakeholders.
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree and 5+ years of experience in financial services or payments – or in lieu of completed degree, 7+ years of experience in financial services or payments.
• 5+ years of Sales and/or Client Management experience.
• 3+ years’ Experience managing cross‑functional projects including project planning, coordination, testing & validation, and launch.
• 3+ years’ Experience influencing at all levels of the Organization.
• 3+ years’ Experience in developing data‑driven perspectives and presenting insights to senior‑level business leaders.
• Highly proficient in the understanding of Synchrony systems & digital technologies.
• Highly proficient in the use of MS Office product suite, with advanced experience with Excel and PowerPoint.
• Travel required (up to 50%).

• Leadership & Problem Solving
  • Proven track record of leading cross‑functional teams to ideate, design, and implement solutions for complex business challenges, balancing diverse stakeholder interests and priorities.
  • Experience facilitating consensus and driving decision‑making in ambiguous or rapidly changing environments.
• Agility & Collaboration
  • Demonstrated adaptability to perform in fast‑paced, agile settings, with a growth mindset and resilience to pivot strategies in response to evolving business priorities.
  • Proactive collaborator who builds strong relationships across multiple business units to foster alignment and shared success.
• Domain Expertise
  • Comprehensive knowledge of the card business ecosystem encompassing risk management, credit, operations, marketing, analytics, and finance.
  • Operational understanding of in‑store retail dynamics with point‑of‑sale…