Customer Success & Project Coordinator – Close-Knit, Team

Customer Success & Project Coordinator – Join Our Close-Knit, Fast-Growing Team!

At VPP Texas, we’re on a mission to lower Texans' electricity rate and give them backup power at no added cost, and we’re looking for a Customer Success & Project Coordinator to join our tight-knit team of under 10 passionate professionals. As a small but rapidly growing company, we offer a unique opportunity to make a real impact, grow your skills, and be part of a supportive, rewarding environment where your work truly matters.

What’s In It for You?

• Make a Difference:
  Guide customers through their journey from onboarding to installation readiness, ensuring they feel supported and confident. Your work will directly drive project success and customer satisfaction.
• Grow with Us:
  We’re committed to your development. With personalized training, hands‑on mentorship, and exposure to tools like Go High Level , you’ll sharpen your skills and build expertise in customer success and project coordination.
• Rewarding Environment:
  Join a team that celebrates your contributions. From recognizing your wins to fostering a positive, solution‑oriented culture, we make sure you feel valued every day.
• Close‑Knit Team:
  Work alongside a collaborative group of fewer than 10 colleagues who feel like family. You’ll build strong relationships and have a voice in shaping our processes as we grow.
• Exciting Growth Opportunities:
  As a fast‑scaling company, we’re expanding quickly. You’ll have the chance to take on new responsibilities, contribute to our vision, and grow your career as we grow.

• Be the trusted point of contact for customers, guiding them through the project funnel with clear communication and a friendly, professional approach.
• Manage multiple customer projects from onboarding to installation readiness, ensuring smooth progress and compliance with all requirements.
• Coordinate and follow up on key items like welcome/verification calls, utility bills, ACH forms, ownership documentation, and title verifications.
• Proactively track project statuses, resolve blockers, and keep customers informed of next steps and timelines.
• Collaborate with operations, compliance, and installation teams to keep projects on track.
• Maintain accurate CRM records (using tools like Go High Level ) with detailed notes, documents, and statuses.
• Deliver exceptional customer service via email, text, and CRM tools, ensuring a positive experience.

• Experience in customer success, customer support, project coordination, or account management in the Texas electricity or utility markets. Solar or backup power sales / support experience is a huge plus.
• Strong organizational skills and a keen eye for detail to manage documentation‑heavy workflows.
• Excellent written and verbal communication skills to connect with customers and internal teams.
• Comfort juggling multiple projects at different stages with a proactive, ownership‑driven mindset.
• Familiarity with CRMs (Go High Level  experience is a plus) and process‑driven workflows.
• Spanish proficiency or experience in solar, energy, or regulated industries is a bonus but not required.

We’re a small, dynamic team with big ambitions, and we’re growing fast. Our training programs are designed to help you excel, whether you’re mastering CRM tools, refining your project management skills, or learning the ins and outs of our industry. You’ll work remotely during Texas (U.S. Central) business hours in a supportive, rewarding environment where your ideas are heard, and your efforts are celebrated.

As we scale, you’ll have the opportunity to shape our processes and grow with us.

If you’re excited to make an impact, grow your skills, and be part of a close‑knit team that’s transforming the Texas residential energy sector, we’d love to hear from you! Please send your resume and a brief 1 minute video (public Google Drive or Loom link) about why you’re a great fit to and .

VPP Texas is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.

Work Schedule:

Full‑time, remote, with availability during Texas (U.S. Central) business hours.

• Entry level

• Part‑time