VP - Sales Operations | Remote
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-01-02
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Business
Business Development, Business Management -
Sales
Business Development
VP – Sales Operations | Remote – Fusable
Apply for the VP – Sales Operations | Remote role at Fusable.
Role OverviewThe Vice President of Sales Operations is responsible for designing, scaling, and operating a high‑performance revenue operations engine that enables predictable growth, improved retention, and disciplined execution across the go‑to‑market organization. Reporting directly to the CRO, this leader will oversee Sales Operations, Retention Operations, and Sales Enablement, managing a team of approximately 20 professionals. The role is highly analytical and execution‑oriented, with a mandate to improve data integrity, reporting accuracy, sales productivity, rep ramp time, and operational automation within Salesforce and the broader revenue tech stack.
This position requires a proven operator who has successfully built and run sales operations in a PE‑backed, metrics‑driven SaaS or DaaS business, and who is comfortable partnering closely with Sales Leadership, Finance, Marketing, Product, and IT.
- Own the end‑to‑end sales operations function, supporting new‑business, expansion, and retention motions.
- Partner with the CRO to translate revenue strategy into operational plans, targets, and execution frameworks.
- Establish scalable operating rhythms for pipeline reviews, forecast calls, QBRs, and board‑level reporting.
- Ensure alignment across Sales, Customer Success, Marketing, and Finance on definitions, metrics, and data sources.
- Own Salesforce (SFDC) as the single source of truth for revenue data.
- Lead initiatives to:
- Improve CPQ fidelity across products.
- Improve dashboard quality, usability, and executive visibility.
- Standardize and simplify sales reporting across roles and segments.
- Eliminate duplicate data and redundant objects.
- Increase data accuracy, hygiene, and field compliance.
- Drive system automation to reduce manual rep effort and administrative burden.
- Partner with IT and external vendors on roadmap, integrations, and system enhancements.
- Define and maintain a clear, consistent sales metrics framework, including:
- Pipeline coverage and conversion rates.
- Win rates, ASP, sales cycle length.
- Quota attainment and productivity.
- Retention, churn, and expansion metrics.
- Deliver high‑confidence forecasting with clear visibility into risks and gaps.
- Produce executive‑ready reporting for CRO, CEO, and Board of Directors.
- Continuously improve insight quality to support faster, better decision‑making.
- Own global sales enablement strategy, with a strong focus on:
- Reducing time to productivity for new reps.
- Standardizing onboarding, training, and certification programs.
- Ensuring consistent execution of messaging, ICP, and sales methodology.
- Partner with Sales Leadership to operationalize playbooks, tools, and best practices.
- Measure enablement effectiveness using performance and ramp metrics.
- Lead Retention Operations to support renewal and expansion motions.
- Implement operational rigor around:
- Renewal forecasting.
- Contract and pricing workflows.
- Churn and retention analytics.
- Ensure tight coordination between Sales, Customer Success, and Finance.
- Lead, develop, and retain a high‑performing team of ~20 across Sales Operations, Retention Operations, and Sales Enablement.
- Build clear roles, accountability, and career paths.
- Instill a culture of operational excellence, data discipline, and continuous improvement.
Required Experience
- 10+ years of progressive experience in Sales Operations / Revenue Operations.
- Prior experience as a VP or senior leader managing multi‑function ops teams.
- Strong background in SaaS or Data‑as‑a‑Service business models.
- Demonstrated success in private‑equity‑backed, metrics‑driven environments.
- Deep expertise with Salesforce (SFDC), including dashboards, reporting, automation, and data architecture.
- Proven ability to scale operations in support of growth targets and sales team expansion.
Preferred Experience
- Experience supporting both new‑business and…
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