Enterprise Customer Success Manager

Employer Industry: Internet of Things (IoT) Solutions

• Salary up to $128,700
• Competitive total compensation package including health benefits
• Flexible working model allowing for remote work and in-person collaboration
• Opportunity for career advancement and growth within a hyper-growth company
• Chance to make a significant impact in industries that power the global economy
• Supportive and collaborative work environment with a focus on customer success

• Ensure customers increase the safety, efficiency, and sustainability of their operations using the IoT platform
• Develop joint success plans with customers, outlining objectives, metrics, and timelines
• Conduct executive business reviews with customers and executive leadership to align on goals
• Facilitate workshops to understand customer operations and recommend workflow enhancements
• Serve as a mentor to the Customer Success and Support teams, promoting Samsara’s cultural principles

• 4+ years of experience in senior Customer Success, account management, or strategic consulting roles, preferably in Enterprise SaaS
• Strong priority management and emotional intelligence in a high-visibility role
• Customer travel expected, up to 25-40%
• Experience with technical products and solutions-oriented problem-solving skills
• Bachelor’s degree from a 4-year institution

• Strong bias for action and the ability to think big with high standards
• Experience in serving large-scale business solutions at Fortune 500 companies
• Ability to thrive in an unstructured, fast-paced, and change-heavy environment

#IoTSolutions #Customer Success #Career Opportunity #Flexible Work #Competitive Salary

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