Client Administration Supervisor

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

We’re seeking a skilled Client Administration Supervisor to oversee a dedicated support team and ensure operational excellence. This role requires strong leadership, collaboration, and commitment to quality and innovation. If you have experience in insurance operations and thrive in a fast-paced environment, this might be the right job for you.

• Provide training for support team members
• Maintain a professional, courteous working relationship within the department and other home office personnel.
• Work with team members to develop comprehensive test plans and document testing standards/procedures to ensure high-quality production deliveries.
• An ability to originate or develop ideas and a willingness to do more than the required work, seeks new or challenging assignments.
• Pursue continuing education opportunities to improve knowledge of Alfa’s products, technology and process innovation.

• College Degree preferred but not required.
• 3 years’ experience of insurance operations required. Knowledge of underwriting, claims and contact management systems are preferred. Experience in the Software Development Life Cycle (SDLC) is a plus.
• Proven verbal and written skills.
• A team player with a positive attitude and ability to handle a fast-paced environment with a proven capacity to quickly absorb new concepts and technologies.
• Exemplary leadership, supervisory, and communication skills.

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include:
  Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama
• Fitness center
• Onsite cafeteria