Program Coordinator

Program Coordinator

International Scholarship and Tuition Services, Inc. (ISTS)

Full-time

Remote | United States

Salary Range: $50 - $55k/yr

Flexible Schedule & PTO

A Program Coordinator manages and supports various educational assistance programs by handling administrative tasks and ensuring smooth operations. This role works closely with different teams to help achieve organizational goals, especially in areas such as scholarship and tuition reimbursement programs. The coordinator streamlines processes, manages communications, and creates efficiencies to enhance the client experience. Success in this role requires strong communication skills, attention to detail, and the ability to meet deadlines.

• Task Management:
  • Plan, track, and prioritize tasks to meet client and internal deadlines.
  • Organize and manage program cycles, adapting as needed to changes.
  • Submit finance and IT reports based on client requirements.
• Planning and Implementation:
  • Collaborate with leaders and partners to improve services.
  • Participate in program design and gather business requirements.
  • Manage project plans and use data reports to enhance results.
• Client
  
  Experience:
  • Maintain client satisfaction by identifying and resolving issues.
  • Recommend products or services based on client goals.
  • Evaluate feedback and analyze client contracts regularly.

• Bachelor’s degree or equivalent experience
• Five (5) years' experience working in a client services environment
• Three (3) years’ experience working in Higher Education related industry preferred

• Work independently, multitask effectively
• Close attention to detail and ability to plan ahead
• Ability to work under pressure
• Excellent written and verbal communication skills
• Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and Share Point

• Client (Customer) Focus
• Business Insight
• Time Management
• Critical Thinking
• Problem Solving
• Dealing with Ambiguity
• Drive for Results

This role is a remote position that utilizes computer-based tools such as email, messaging, VoIP phone, chat, and video-conferencing apps. Much of the typical workday is computer-based. A fast, reliable internet connection is required for remote work.

This is a full-time, non-exempt salaried position. The hours of work and days are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed. Short duration trips several times per year may be required.

Please note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.