Claims Specialist

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

OST Inc. is looking for an organized and proactive Claims Specialist to support our FEMA contract within our National Flood Insurance Program (NFIP) Claims Department. This remote position is integral to our claims team, focusing on managing the Prior Loss History Request process and providing operational support across the claims function. If you are detail-oriented, adept at managing high-volume workflows, and ready to make a meaningful impact, we encourage you to apply.

• Manage the Prior Loss History Request process from intake through closure, ensuring each request is fully documented and traceable.
• Research claims in FEMA's system of record for all losses at the property address.
• Review received claim files for completeness and readability.
• Monitor and report prior loss request volumes, cycle times, and backlog to the Claims Manager, including during disaster surges.
• Respond to written and verbal inquiries from FEMA, WYO carriers, and internal stakeholders related to prior loss history status and document availability.
• Attend weekly staff and project meetings and coordinate closely with Claims Operations staff to align priorities and manage workload.
• Provide cross functional support across NFIP Standard Operations, applying transferable skills to assist as prioritized by Program Leadership.

• Minimum of 3 years of experience in insurance claims operations, claims support, or a related administrative claims role. NFIP experience preferred.
• Proven ability to manage high-volume, detail-intensive workflows with consistent documentation and strong quality control.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• Experience with SharePoint lists or similar trackers and document management tools.
• Strong written and verbal communication skills.
• Strong organizational skills and ability to manage multiple tasks simultaneously while meeting deadlines.
• Ability to support extended hours during high volume flood disasters or surge operations, as needed.
• Must be able to obtain EOD high clearance.

• Bachelor's degree in a related field (or equivalent work experience).
• Experience with SharePoint for document management, including forms and lists.
• Experience with FEMA's system of record.
• Experience working with claims systems and data research tools, including the ability to interpret claim data for dates of loss, paid amounts, and coverage components.

This is a full time position paying a base salary of $85,000 and full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume.

OST is an equal-"opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.