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Hybrid Omnichannel CX Measurement & Optimization Lead

Remote / Online - Candidates ideally in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for: Alkermes
Full Time, Remote/Work from Home position
Listed on 2026-01-03
Job specializations:
  • Business
Job Description & How to Apply Below
A biopharmaceutical company based in Waltham seeks an Associate Director, Customer Experience Effectiveness, responsible for developing measurement frameworks and KPIs for customer engagement. This strategic role involves bridging marketing with data operations to ensure continuous optimization of customer experiences. The company has a hybrid work model, allowing flexible work arrangements with a balance of office and remote work.
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