Sr. Director, MGA Technology Services

Are you an experienced insurance leader ready to take ownership of a P&A and drive the strategic growth of a technology services unit? We are seeking a Senior Director for MGA Technology Services to bridge the gap between operational excellence and business development, utilizing your deep expertise in P&C and Workers' Compensation to expand our market footprint.

Come Join ReSource Pro!

A strategic leader to provide operational leadership for the MIS Service Delivery Unit, ensuring the effective execution of departmental strategy and the delivery of high-quality technology services to clients. In this pivotal role, you will manage the MGA segment’s sub‑P&L within Technology Services, driving growth, operational excellence, and the development of innovative service offerings. You will also play a key part in business development by identifying new opportunities, contributing to sales pursuits, and expanding revenue within existing client accounts.

• Build Relationships: Develop and maintain trusted partner relationships with clients, gaining a deep understanding of their objectives, operating environments, and business needs.
• Drive Strategy: Lead regular strategic meetings with client partners and key stakeholders to ensure alignment on goals and future opportunities.
• Ensure Satisfaction: Proactively manage the overall client relationship, working closely with MIS teams to resolve issues in a timely manner and ensure service standards are met.
• Manage Sales Lifecycle: Oversee the sales lifecycle within assigned accounts to drive successful expansions and renewals.

• Strategic Growth: Develop and execute comprehensive go‑to‑market strategies for MGA Technology Services aligned with broader revenue and growth objectives.
• Prospecting: Identify and cultivate new business opportunities through targeted outreach, industry association participation, and trade shows.
• Pipeline Management: Establish a disciplined prospecting cadence to advance opportunities through the sales pipeline.
• Contract Negotiation: Lead the negotiation of contract terms, partnering with Legal and Business Development to ensure agreements align with business goals.

• P&L Ownership: Own the sub‑P&L, ensuring revenue, margin, and financial performance targets are achieved or exceeded.
• Operational Excellence: Oversee end‑to‑end operations to ensure delivery excellence, scalability, and the achievement of strategic growth goals.
• Resource Planning: Align resource planning with sales forecasts using a 12‑month rolling demand forecast to ensure appropriate staffing and capacity management.
• Pricing Strategy: Lead pricing strategy development for new opportunities to ensure proposals are competitive and financially viable.

• Team Development: Develop, coach, and retain a high‑performing team by providing effective leadership, recruiting, and performance evaluation.
• Culture: Support a positive workplace culture by promoting open, solution‑oriented communication and teamwork.

• Education: Bachelor’s degree in Business, Risk Management, or a related field is required.
• Industry
  
  Experience:
  
  10‑15+ years of experience in P&C insurance, including workers’ comp.
• Leadership
  
  Experience:
  
  10‑15+ years of experience leading a business unit with full P&L responsibility within the insurance industry.
• Sales
  
  Experience:
  
  Significant client relationship management and/or sales experience is required.
• Skills & Competencies
• Technical Expertise: Extensive expertise in Property & Casualty and Workers’ Compensation insurance, including coverage, regulatory requirements, and operational workflows.
• Communication: Exceptional executive communication skills, with the ability to present complex information and guide clients through decision‑making.
• Client Orientation: Strong client leadership with a commitment to understanding client needs and fostering trusted partner relationships.
• Business Development: A proven track record of influencing stakeholders and successfully closing opportunities to expand client…