Business Operations Analyst

Responsibilities

• Provides administrative‑level support to internal clients on a variety of group‑ or organization‑wide projects, programs, processes, and business initiatives.
• Liaises with other teams to execute on tasks and serves as central point of contact for all business processes across the department, managing support activities as needed.
• Supports the business and financial operations processes for internal clients, including procure‑to‑pay processes and documentation, tracking of invoices and payment processes, preparation and/or tracking of budgets and reports, and preparation and/or tracking of lobbying information.
• Provides excellent customer assistance, researches, resolves, identifies and/ or clarifies issues for internal and external customers.
• Uses programs and databases to track responses, identifies issues, and recommends process improvements.
• Analyzes current business processes and develops, tests, and implements improvement initiatives, documenting results.
• Maintains/provides accurate documentation and acts as an expert on organization policies and procedures.
• Coordinates records management and documents adherence to policy and compliance requirements.
• Conducts research, analyzes data, and develops, manages, and distributes ad‑hoc and scheduled reports.
• Coordinates financial, procurement, and contract management activities for departmental projects.
• Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
• Facilitates coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.

• Bachelor's degree.
• 3+ years of experience with complex budgeting and forecasting.
• Demonstrated success in managing budgets to within a 3% variability.
• Advanced proficiency with Excel and proficiency with Microsoft Office, SharePoint, and Microsoft Teams.
• Effective at managing multiple priorities, self‑motivated, forward‑thinking, and ability to manage time effectively.
• Strong attention to detail and excellent organizational skills.
• Strong interpersonal skills to build effective relationships internally and externally.
• Experience working with volunteers is a plus.

• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Exhibit respect and understanding of others to maintain professional relationships.
• Independent judgment in evaluating options to make sound decisions.
• In‑office/open‑office environment with the ability to work effectively surrounded by moderate noise.
• Ability to occasionally lift up to 25 pounds.
• AARP will not sponsor an employment visa for this position at this time.

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

AARP offers a competitive compensation and benefits package including a 401(k), 100% company‑funded pension plan, health, dental, and vision plans, life insurance, paid time off (company and individual holidays, vacation, sick, caregiving, and parental leave), performance‑based and peer‑based recognition, and tuition reimbursement.

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.