Account Manager

We are expanding and growing at a rapid pace, so we are looking for a driven customer account manager to join our highly successful Customer Success team. If you excel at working as part of an engaged team that provides exceptional customer experiences, then we are looking for you!

The successful candidate will support the customer success team by ensuring client relationships are nurtured and grown by driving incremental sales through a mixture of new account growth combined with the management of some existing customers. The role reports into the Account Management Team Lead.

You will need to display both passion and knowledge when communicating with customers dealing with additional orders and if mistakes happen, you will need to resolve them as quickly as possible.

The role carries annual targets broken down quarterly/monthly and requires high levels of opportunity and pipeline management skills.

You’ll be joining at the most exciting point in the company’s history. In addition, you’ll be joining a supportive, close-knit team where you will have an opportunity to make a name for yourself and progress into a more senior role.

• Selling against challenging, but achievable targets.
• Growing existing client accounts and having minimal churn from sold deals.
• Working fast and efficiently, with high levels of organisation.
• Providing excellent customer service to give our advisers a great experience.

• Previous experience of working in a B2B Account Management and Customer Success environment.
• 2-3 years, working in a customer account management role or equivalent.
• The ability to build close relationships quickly and develop deep levels of trust that enable you to persuade and influence decision‑making.
• To be passionately committed to going above and beyond for your customers, pulling in whatever resources you need to deliver the best experience for them.
• The ability to learn on the job and take onboard a lot of information.
• To be driven to work in a fast‑paced, ambiguous, ever‑changing start‑up environment, and can organise & prioritise your work independently.

• Be relentless about progress – working at pace to solve problems, navigate around blockers and prioritising company OKR’s.
• Own it and get it done – taking ownership of your projects, involving the right people at the right time and making meaningful contributions.
• Share and seek input – proactive in seeking and acting upon feedback. Being open, sharing knowledge and proactively communicating.
• Enjoy the journey – ensuring cross‑team collaboration and proactively celebrating achievements of your peers.

• Investment in your Development
  :
  Alongside in‑house training, you’ll be allocated a generous yearly allowance to invest in your career development.
• Investment in your Wellbeing
  :
  Your wellbeing is a top priority for us, and you’ll be able to benefit from an annual wellbeing allowance. On top of this, we have arranged for Private Medical Insurance for extra peace of mind for you and your family.
• Social Events
  :
  We’re a social bunch so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon.

• Holiday
  : you’ll be allocated plenty of holiday to ensure that you have enough time to recharge; work‑life balance is super important to us here (you’ll also have your birthday off as paid annual leave!).
• Flexible working
  : we’ll work with you to find the balance of office‑based work and remote working.
• Pension
  : you’ll be able to save via salary sacrifice scheme, with Unbiased contributing above the minimum required amount, subject to banded earnings.
• Private Medical Insurance
  : you can add your dependents and spouse.
• Life insurance
• Cycle to work scheme

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