Engagement Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Engagement Manager. In this role, you will have a significant impact on customer satisfaction and engagement by serving as the main point of contact. You will build long-term relationships and ensure that customer needs and expectations are met through collaboration and innovative solutions.

Your proactive engagement will drive the success of projects and help identify opportunities for business growth. The position requires strong communication and organizational skills to manage multiple customer accounts effectively.

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
• Explore and support customer-driven ideas, helping shape them into feasible solutions.
• Collaborate with customers to identify innovation opportunities and value-added services.
• Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
• Work closely with project and delivery teams to ensure customer satisfaction during execution.
• Identify opportunities for upselling, cross-selling, or extending service scope.

• Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
• 5+ years of experience in customer engagement, account management, or project management.
• Expertise in solution development, RFP processes, and customer success practices.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Fluent German and English language skills.

• 30 days of paid vacation and internal/external training opportunities.
• Employee Share Program and attractive company bicycle arrangements.
• Modern office space at central locations with high-tech equipment.
• Access to sports programs and the corporate benefits portal.
• Plenty of room for innovation in a high-growth environment.
• Flat hierarchies and attractive development opportunities.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.