Personal Lines - Billing Analyst

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person ®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

The Person al Lines Operations department is currently seeking a PL Billing Analyst to assist our clients in using our billing systems as well as to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system in our Gilbert, Arizona, office.

Three-four weeks of training will be provided at headquarters in Fairfield, Ohio.

The pay range for this position is $35,000- $50,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• offer analysis of system requirements and specification documentation
• assist in the creation of test matrices and test cases
• take an active role in user acceptance testing
• execute scripted as well as ad hoc test requests that require co,nsiderable self- direction, creativity and system knowledge
• assist internal and external system users via phone, email and instant messaging
• research system problems and issues
• effectively communicates system workflows or processes to users
• advocate for the agents’ workflow and business interests
• identify and researches trends and issues among users

• technical knowledge / expertise in personal lines forms, coverages, practices and processes
• excellent customer service and communication skills
• teamwork and cooperation
• initiative
• strong decision making / logical thinking / judgement skills
• analytical skills
• strong written and oral communication skills

• bachelor’s degree preferred;will consider an associate's degree with previous personal lines / billing experience

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.

To increase the well‑being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

As a relationship‑based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.