Implementation Business Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The DB Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive DB pension administration solution for large public sector clients.

Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile‑driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.

If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!

In this role, you will play a crucial role in delivering integrated pension administration solutions to large public sector clients. You will gather and analyze client requirements, collaborate with cross‑functional teams, and ensure successful implementation of our comprehensive solution. You will work closely with solution architects, functional leads, developers, and quality assurance teams to create innovative solutions that meet complex business needs.

This position offers extensive exposure to multiple business modules including Pension, Health & Welfare, Payroll, and Finance.

• 100% work from home arrangement with travel requirements for essential meetings

• Long‑term, enterprise‑level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)

• Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry

• Comprehensive customizable benefits package to suit your unique needs and lifestyle

• Paid vacation days & well‑being days as well as a well‑being expense account to help maintain a better work/life balance

• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan

• Generous mental health support account to cover the cost of therapy/counseling sessions

• Gather and analyze client requirements for the implementation of our integrated solution

• Document business and operational needs within the context of implementation and workflow automation

• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony)

• Collaborate with solution architects, functional leads, and the development team to create and review new solutions

• Define testing scope and criteria and work closely with the quality assurance team during execution

• Contribute to the creation or redesign of reports and communications that support processes and procedures

• Provide ongoing follow‑up with stakeholders regarding implemented changes

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field

• Minimum 5 years of experience in a relevant area, such as pension plan management, workflow management system implementation, or administrative process automation

• Proficiency in current computer technologies

• Experience in using Excel and the Microsoft Office suite

• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly

• Excellent interpersonal and communication skills

• Available to…