Technical and Training Specialist – Auto Glass Replacement and Repair - Lebeau

Location: Montreal

Automotive glass technology is helping transform how we experience the road. At  Belron Canada , the home office of  Speedy Glass, Lebeau vitres d’auto  and  Vanfax  we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As the Technical Lead on vehicle glass repair and replacement, he/she will be responsible for mastering the Belron Way of Fitting and Belron Way of Repairing procedures, while understanding our current capabilities (equipment and required skills) and future needs to successfully carry out all glass replacements and repairs.
He/She will be responsible for supervising, developing, and improving the technical skills of trainers in glass replacement and repair, as well as training delivery. This person will work closely with the National Process Manager - Technical, Safety & Excellence to build training programs focused on procedures and equipment.

The Technical Lead on vehicle glass repair and replacement will act as a first line contact with technical trainers to help resolve vehicle glass repair and replacement-related issues.

He/She will work closely with technical trainers to implement actions related to health and safety incidents.

He/She will work on the creation of training programs and their implementation linked with the deployment of new tools and equipment as well as new procedures.

He/She will also be responsible for working on various special projects, including the technical component of the Best of Belron competition and the development of the Canadian finalist for the international competition.

Requirements
6 to 12 years of experience in a relevant technical or operational role

Bilingual (French/English), both spoken and written

Strong leadership, training, and influencing skills

Excellent written and verbal communication skills

Strong problem-solving abilities

Excellent organizational and priority management skills

Attention to detail, initiative, and autonomy

Strong analytical and synthesis skills

Adaptability to technological changes

Ability to quickly understand and learn in the field of technology

Strong ability to document and simplify processes

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada  is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to  join Belron Canada  and #Bring Out Your Best  with us!