Remote : Complaints Policy & Ombudsman Leader
Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-01-06
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for:
Domestic & General
Remote/Work from Home
position Listed on 2026-01-06
Job specializations:
-
Business
Risk Manager/Analyst, Regulatory Compliance Specialist
Job Description & How to Apply Below
A leading financial services company is seeking a Complaints – Policy and Ombudsman Manager to lead a team of Ombudsman case handlers. This role focuses on managing high-risk cases, developing the complaints policy, and ensuring compliance with FCA DISP rules. The ideal candidate will have deep expertise in complaints management and strong analytical skills. This position offers a remote / hybrid work option and includes comprehensive benefits for employees.
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