Customer Business Manager

About Akzo Nobel

Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity.

Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.

Customer Business Manager SSO Retail & E-commerce

Location:

Home-based Travel to Slough once per week

Competitive salary plus market leading benefits package plus company car

We’re looking for a Customer Business Manager to drive growth and build strong commercial relationships across our SSO Independents and Amazon channels. Prepare and implement account specific strategies in conjunction with business goals to ensure sales and profit targets are achieved across the SSO channel and E-commerce with a account portfolio GIV value circa 25million GIV.

At Akzo Nobel we are proud of our market-leading brands and our customer-first approach. Youll be part of a collaborative forward-thinking team where your insight negotiation skills and customer expertise will make a real difference to how we deliver value across our retail and e-commerce channels.

• Own and manage day-to-day relationships with key accounts across SSO Independents and Amazon.
• Develop and implement account-specific strategies that align with our business goals and deliver against sales and profit targets.
• Manage account P&L including GIV margin R&As and fixed costs ensuring commercial targets are achieved.
• Negotiate commercial agreements promotional activity range reviews and category management initiatives.
• Build strong relationships with senior customer stakeholders from business owners and buyers to category and supply chain managers.
• Lead customer communication and contact strategy acting as the expert interface between Akzo Nobel and the customer.
• Drive operational excellence and identify opportunities to improve forecasting promotional planning and execution.
• Develop supply chain strategies that maximise availability and support category growth.
• Use insight and market knowledge to identify opportunities for mutual business wins.
• Collaborate effectively with Finance Marketing Category and Supply Chain teams to deliver on strategic priorities

• Proven experience in account or business management ideally within retail or e-commerce channels.
• Strong commercial and financial acumen including experience managing account P&Ls.
• Excellent negotiation and influencing skills with the confidence to engage senior stakeholders.
• A strategic thinker who can balance short-term delivery with long-term growth ambitions.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience working cross-functionally with marketing supply chain and category teams.
• Excellent communication and presentation skills both written and verbal.
• Proactive self-motivated and comfortable working in a fast-paced dynamic environment.

• Commercially sharp customer-focused and confident managing complex relationships.
• Resilient adaptable and comfortable balancing multiple priorities.
• Collaborative and credible able to influence internally and externally.
• Results-driven with a strong sense of ownership and accountability.
• Ready to lead the way in shaping the success of our retail and e-commerce partners

Apply now and help us deliver category growth and outstanding value for our customers.

Closing date for applications is COP 27th November 2025.

At Akzo Nobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.