Ambassador Program Manager

Major League Hacking (MLH) is looking for someone to join our team either remotely or in our New York City office as our Ambassador Program Manager
.

At MLH, we rely on a team of 75+ contractors, sourced from our community, to represent at weekend events, teach workshops, write content, and more. As our Ambassador Program Manager, you’ll be responsible for working with these contractors to ensure they’re excellent, engaged representatives of the hacker community and MLH. You’ll further develop the program to allow managers throughout the organization to utilize these ambassadors in their work.

This is a great role for someone with experience working with large teams or highly engaged communities and who is excited about discovering potential in people.

• Monthly Staff Management and Allocation. Assign responsibilities, establish goals, and monitor/evaluate results for 75+ contractors across a variety of projects each month. Hold them accountable to their commitments by keeping track of their project progress and hours.

• Training. Oversee the creation, execution, and evaluation of training activities and materials for our contractors. Ensure that individuals stay up-to-date with the latest requirements by identifying knowledge gaps and closing them through educational opportunities.

• Mentorship and Talent Development. Build and maintain a strong relationship with ambassadors through regular meetings and thoughtful feedback. You’ll identify each person’s strengths and find the best ways for them to contribute to the organization each month.

• Program Development. Implement a feedback loop that drives constant improvements to the program and process. Discover new ways for the ambassadors to contribute to the organization and work with key stakeholders to implement them.

• Regular Communication. Act as the main point of contact for remote ambassadors in the program. Keep them updated on important organization and program news and respond to their questions and requests.

• Recruiting. Source, interview, hire, and onboard new community members into the program.

• Competitive salary

• Stock options

• Medical, dental, and vision benefits

• Unlimited PTO

• Travel opportunities

Major League Hacking (MLH) is rethinking technical education for the modern world. Now that every company is a technology company, we need faster and more effective ways to train the talent that everyone depends on. Our unique, hands-on, community-driven approach has helped more than 1,200,000 technologists worldwide launch their careers and stay up-to-date with the latest trends. If you're passionate about technology, education, and the future of work, this is the place for you!

• We’re a team of about 15 full-time people with team members based in New York City, London, and across India.

• Our co-founders, Swift and Jon, were recognized for their work in education by Forbes in the 2017 30 Under 30 list.

• We partner with some of the top technology brands, including Google, Git Hub, Mongo
  
  DB, Meta, and Amazon, to help them reach our community and access the latest and greatest tools.

• We have a group of world-class investors focused on technology and impacting technical education, including General Catalyst, Alexis Ohanian (Reddit), Jeff Lawson (Twilio), Rethink Education, Jobs for the Future, and Reach Capital.

• We are a mission-driven, Public Benefit Corporation and a B Corp, dedicated to serving the world and our community responsibly.

• 2-3 years of experience managing large teams or highly engaged contributor communities

• Excellent verbal and written communication skills

• Talent coaching and developing people

• Demonstrated ability to monitor and support a variety of projects

• Willing to work occasional weekends while traveling across North America and globally

  • When staff work weekends, they take two recovery days during the work week

If you’ve found yourself excited thinking about this role, even if you don’t quite meet every requirement, we encourage you to apply. Hacking is all about finding different solutions to problems, and showing how your experience might serve as a substitute for our requirements might be your first hack with us.

We serve a diverse community and perspectives of women, people of color, LGBTQIA+ people, and those with backgrounds typically not served by technology, which helps us serve our community more deeply. We strongly encourage applications from people with these identities or who are members of other marginalized communities.

Our team in NYC has private offices in a coworking space. You can work flexibly from our offices or  are a primarily remote company, and you will be expected to work from home (which we can help you set up to work for you as necessary).