Account Manager

Who We Are

Karsh Hagan creates moments that matter for our clients, our communities, and our team. Through our merged partnership with Madden Media, we amplify our national impact. Together, we use smart, creative, data-led storytelling and bold ideas to strengthen brands and communities. This partnership adds scale, speed, and heart, delivering work that drives results and builds lasting relationships.

Why Join Us

Do you want to create work that genuinely impacts people's lives? Do you want benefits that support balance? Do you want to live in one of the most beautiful cities in the country? If so, you will fit right in.

Job Breakdown:

We are looking for an Account Manager with 2-4 years of experience who has the ambition and flexibility to handle the day-to-day operations of projects as well as contribute to the strategic direction of the account as needed. An ideal candidate is motivated and purpose-driven, a risk-taker, a communicator, and an innovator.

What You'll Do:

• Lead projects from beginning to end while fostering relationships directly with clients and the agency team
• Deliver operational excellence to achieve the daily blocking and tackling of account activities
• Gain and maintain knowledge of the client's business, industry, and competition via research, news, and other available channels
• Ensure conference reports and/or meeting notes are complete and distributed to clients and/or agency partners as appropriate
• Initiate/draft scope documents for projects, seeking input from creative, media, production, and Account Supervisor/Director to hone and gain client feedback, review, and approval
• Initiate and run projects within the agency, according to standard project protocol (briefings, team establishment, internal reviews, presentation prep)
• Day-to-day implementation of project deliverables; ensures deliverables are client, production, and traffic-ready (including proof-reading for accuracy)
• Owns the financial management of the account, including the preparation of billing, projections, and tracking
• Participation in key client meetings, including status meetings and presentations of Karsh Hagan work
• Client communications, including daily contact as needed, status meeting management, and managing internal agency relationships and processes
• Demonstrate confidence and good judgment in decision-making

What You Bring:

• This role is based in Denver and will be a hybrid in-person and remote work environment
• Two to four years of full-time agency experience (or strong client-side marketing account management)
• Bachelor's degree or equivalent in a related field
• Experience working on travel & tourism and/or finance clients is a plus
• Possesses superior communication skills, both internal and client-facing
• Has strong relationship management, organizational, and project management skills
• Works effectively with a variety of internal teams and business groups, including Creative, Media, Production, and Creative Technology
• Ability to think proactively and have foresight as it relates to project management and decision-making
• Exhibits natural curiosity and aptitude for problem-solving
• Manages up and knows when to escalate internal and/or client concerns
• Experience managing small-medium scale production projects (print, video, digital)
• Understanding of media, including social and digital
• Has a strong interest in understanding and staying ahead of industry trends and best practices
• Understands the business issues clients face in a variety of industries
• Identify opportunities for growth with client partners

Salary Range:

$55,000 - $70,000

What's In It For You:

• A hybrid schedule, in the Denver office on Tuesday and Thursday, and remote the rest of the week.
• A dog-friendly office where furry friends are as welcome as coworkers.
• Unmetered PTO, Paid Holidays, Volunteer Time, Medical, Dental, Vision, Short Term and Long Term Disability, Accident Insurance, Parental Leave, Life Insurance, 401k with match

Applications will be accepted on a rolling basis until the position is filled.