Senior Scheduling Specialist

Description
POSITION

DESCRIPTION:



Axia by Qcells is seeking an experienced Sr. Scheduling Specialist to manage project scheduling activities across the organization. In this role, you will review pipeline reports to identify projects ready for scheduling and work with stakeholders to resolve issues that may delay progress. Key responsibilities include identifying qualified installers in specific regions, sharing project details, coordinating schedules, confirming dates with homeowners, and ordering construction materials.

You will collaborate with senior management and cross-functional teams to develop project plans that align resources, timelines, and budgets while ensuring five-star customer experience. The ideal candidate will have strong project management expertise, the ability to navigate challenges effectively, exceptional attention to detail, excellent communication skills and, per the seniority of the title, assist the team with a variety of important tasks such as documenting best practices and training new schedulers.

Success in this role means ensuring projects are delivered on time, within budget, and to the highest quality standards.

This position will be based out of one of our offices in Irvine, CA;
San Francisco, CA; or Santa Clara, CA with a potential in-office schedule set at the direct manager's discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.
RESPONSIBILITIES

• Optimize scheduling efficiency by balancing in-house crews and sub-contractor availability, geographic routing, travel time, and project deadlines
• Serve as primary point of contact for customers regarding scheduling updates, timelines, and preparation requirements
• Review pipeline reports to identify projects that are ready for a scheduling event
• Schedule appointments with home owners and install teams through phone calls, emails, and text messages.
• Provide guidance to scheduling specialists by assisting in process improvement and training
• Root cause analysis to identify bottlenecks or challenges that are preventing the scheduling team from achieving scheduling targets
• Identify opportunities to streamline scheduling workflows and implement best practices across the scheduling team
• Send material orders to procurement team to order bill of materials
• Break complex projects into manageable actions, establish time frames, and prioritize tasks effectively.
• Proactively identify potential risks and develop contingency plans. Elevate risk management strategies to safeguard project outcomes.
• Perform other scheduling tasks in site surveys, inspection, and other job site visits as necessary

REQUIRED QUALIFICATIONS

• 6-7 years (or a bachelor's degree 3+ years) of work experience including a proven track record as a Scheduling Specialist, Project Manager, or in a similar role, including managing complex projects from inception to completion, ideally in the retrofit residential PV + ESS renewable energy sector
• 6-7 years of experience demonstrating excellent customer experience enhancing skills, capable of guiding peers and influencing senior-level management and stakeholders to drive positive business outcomes and unparalleled customer experience.
• Exceptional prioritization and time-management abilities, focusing on delivering high-quality positive impact.
• Strong capabilities in client-facing situations and teamwork; adept at negotiating, navigating ambiguity, resolving conflicts, and solving ambiguous challenges.
• Hands-on experience with advanced project management tools (e.g., enterprise-level CRMs) and quality assurance and risk management familiarity.

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and…