Juris Customer Success Consultant

Job Description

Do you enjoy collaborating cross-functionally to deliver on common goals?

Do you enjoy working towards resolving complex issues?

About our team

Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About the role

In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.

Responsibilities:

· Customizing and implementing appropriate applications and solutions for external clients

· Analyzing client needs and participating in the design of business process requirements

· Translating business requirements into off-the-shelf and customization specifications

· Testing, documenting, and training client personnel on functional and business applications software

· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures

Requirements:

· Be able to anticipate potential objections and influences others to adopt a different point of view

· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services

· Be able to work on your own with guidance in only the most complex situations

· Have the ability to train and mentor junior staff

· Be an expert of own discipline for clients

· Be able to solve complex problems; takes a broad perspective to identify innovative solutions

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the business

Lexis Nexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range:
Home based-Illinois $60,900 - $101,500.

If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900.

U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:

●

Health Benefits:

Comprehensive, multi-carrier program for medical, dental and vision benefits

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

● Wellbeing:
Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to…