National Operations Specialist

Location

This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE.

Relocation is not available for this role.

The National Operations Specialist plays a pivotal role in shaping our business by ensuring that operational procedures are not only efficient but also adaptable to our evolving needs. This role is critical in driving continuous improvement across all locations, directly impacting our ability to deliver consistent, high-quality customer experiences. By overseeing the development and implementation of testing and national rollouts, this role ensures that innovations are seamlessly integrated into our operations, enhancing speed, accuracy, and service delivery.

Furthermore, the National Operations Specialist will collaborate with cross-functional teams to identify and address operational gaps, creating a culture of accountability and agility. Through rigorous KPI tracking and reporting, the role provides valuable insights into each initiative's performance and business impact. This focus on data ensures that every decision is grounded in evidence, supporting not only operational effectiveness but also sustainable profitability at the unit level.

Ultimately, the National Operations Specialist is instrumental in ensuring that we not only meet but surpass customer expectations, driving operational efficiency, and profitability across the entire organization. This highlights the role’s strategic and operational value, underlining its impact on both day-to-day operations and the long-term success of our organization.

• Operational Improvement:
  Develops and implements plans to enhance operational efficiency, streamline processes, and improve speed while maintaining cost controls.
• Problem Solving & Analysis:
  Analyzes operational challenges, recommending actionable solutions to improve performance and reduce costs.
• Cross-functional Collaboration:
  
  Partners with internal teams and works closely with departments to ensure operational changes are feasible, well-timed, and aligned with company objectives.
• Vendor Relationships:
  Builds and maintains strong partnerships with external vendors, ensuring collaboration on testing, rollouts, and ongoing operational enhancements.
• Business Intelligence:
  Gathers data from various sources, including company data and industry reports, to provide actionable insights that guide decision-making and process improvements.
• Project Leadership:
  Manages work streams by defining project objectives, coordinating resources, and ensuring all deliverables are met within the set timeline.
• Documentation & Reporting:
  Maintains comprehensive project documentation and communicates status updates through reports, work plans, and presentations.
• Change Management:
  Identifies potential impacts of operational changes and proactively sets workflows and processes to mitigate risks.
• This role ensures that operational strategies are innovative and deliver consistent, positive results through internal collaboration and strong vendor partnerships.

• 3 years QSR or other drive-thru business experience
• 3+ years’ experience in store operations
• Bachelor's degree in business or related field preferred
• Experience implementing new processes, systems, and procedures
• Ability to lead multiple projects and manage competing priorities
• Excellent communication, critical thinking, and problem-solving skills
• Ability to establish and maintain effective relationships across work groups to influence, motivate and communicate effectively
• Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance
• Solution oriented and strong operational skills
• Organization, planning, and prioritization skills
• Ability to handle confidential and sensitive information
• Exercises judgment within established procedures and/or protocols

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.