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Reseller Customer Success Manager
Job Description & How to Apply Below
Employer Industry: Fleet Management Solutions
Why consider this job opportunity:- Salary up to $82,000
- Fully remote work opportunity, allowing flexibility to work from anywhere in the U.S.
- Supportive and engaging onboarding experience to ensure a smooth transition into the team
- Opportunities for professional development and mentorship
- Participation in corporate social responsibility activities
- A diverse and inclusive work environment
- Host regular meetings with Reseller Partners and present business reviews, fostering effective communication and strong relationships
- Advise and collaborate with internal teams regarding Reseller challenges and requests
- Guide Reseller Partners through the onboarding and certification process
- Identify gaps, best practices, and inefficiencies to continuously improve service
- Proactively monitor customer health to assess churn risk
- Minimum of 2 years of experience in Customer Service or Account Management;
Reseller experience is a plus - Excellent verbal and written communication skills with the ability to communicate effectively at all levels
- Self-driven and proactive nature, with a professional demeanor and strong conflict resolution skills
- Experience with CRM software;
Salesforce preferred - Experience with AI is a plus
- Familiarity with fleet management solutions
- Previous experience working with Reseller Partners
- Knowledge of data analysis and reporting tools
- Strong organizational skills to manage multiple accounts effectively
- Ability to adapt quickly to new technologies and processes
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