Senior Product Manager

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Job Description Summary

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Product Manager Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes.

Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

• Apply internal processes and enforce project standards – define project plan and milestone mapping: initiating, planning, implementing, and completing the project. Project Standards can include but not limited to Intake, Charter, Governance Structure, Project Plan, Risk/Issues Tracking, etc.

• Analyze project portfolio to ensure project updates, status and process are followed in accordance with department guidelines.

• Interface with internal, external resources to ensure the successful completion of all projects.

• Prepare presentations and communication materials on behalf of the project team including executive-level communications.

• Partner with operational teams and process team colleagues to drive process improvement and identify/apply best practices.

• Coordinate and plan meetings including the development of meeting agendas, document and distribute meeting minutes, maintaining action items/issues log, update smaller scale project plans and any other documentation as needed to support business partners.

• Monitors and reports on project progress and milestones, works closely with business partners to ensure the project remains on track and delivers successfully.

• Manages project and program interdependencies and potential roadblocks, establishes clear resolution paths, and escalates situations as necessary.

• 5 years or more of product manager experience

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Experience managing medium to large scale projects in a fast-paced environment

• Ability to manage stakeholders and hold them accountable for deliverables

• Ability to manage multiple projects and navigate competing priorities

• Ability to facilitate meetings with multiple participants of varying levels capturing relevant information

• Comfortable working on new projects with limited knowledge/expertise of the content and be able to learn quickly to effectively manage the implementation

• Proficiency in communicating effectively with project stakeholders up to and including senior level leadership

• Regular use of Microsoft PowerPoint, Word, Excel, Project/or something similar

• Bachelors Degree

• Knowledge and/or experience within the Stars Organization, Risk Adjustment and/or Provider

• PMP or CAPM Certification

• Lean or Six Sigma certification

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official…