Sr. Vet Business Consultant

About the Team

Vet Health Services (VHS) at Pet Smart is leading the way in making veterinary care more accessible and impactful. Through our Independent Veterinary Operator (IVO) practices, the Pet Smart Veterinary Services (PVS) franchise ownership model, partnerships with Banfield Pet Hospital, in‑store vaccine and wellness clinics, and Access to Veterinary Care (AVC) initiatives supported by Pet Smart Charities, VHS brings innovative veterinary solutions together under one roof to support pets, pet parents, and the professionals who care for them.

Field Position:

This position is considered field‑based and combines onsite and remote work. Field associates will travel to and spend time at various Pet Smart locations and occasionally visit the Phoenix Home Office. When not traveling, they work from their home office.

About the Role: This role is responsible for building strong partnerships with franchisees and providing high‑level consultation to veterinary hospital owners. You will advise them on best practices and strategic decisions to help them achieve success.

From the initial setup to daily operations and ownership transitions, you will play a key role in supporting and ensuring the success of veterinary hospitals. Focusing on delivering first‑class support, you will use data analytics and relationship‑driven strategies to improve performance and drive success. Collaboration with internal and external teams across multiple time zones is essential. The ideal candidate will have strong project management skills, work independently, and provide coaching and support to hospital leaders and their teams.

• Build and maintain strong partnerships with franchisees, hospital owners, and internal/external stakeholders.
• Provide expert coaching and consultation to veterinary hospital owners, ensuring their needs are met and exceeded.
• Help hospital owners achieve their goals by offering data‑driven recommendations based on industry experience, market research, and on‑site hospital assessments.
• Drive and be responsible for the performance of their assigned hospitals and the associated metrics.
• Collaborate with hospital teams to drive operational improvements and implement the best practices.
• Analyze Profit & Loss (P&L) statements and balance sheets to assess financial health and identify opportunities for improvement.
• Develop actionable strategies based on data analysis to address performance issues.
• Support the marketing efforts for new hospital openings by working with internal stakeholders.
• Conduct analytics to assess hospital performance and identify areas for growth.
• Serve as a consultant to enhance hospital operations and efficiency.
• Act as the primary point of contact for franchisees, managing issue resolution and ensuring seamless operations.
• Navigate complex discussions related to franchise agreements and brand standards.
• Represent the company at veterinary conferences as a brand ambassador.
• Guide franchisees through onboarding, opening, technology support, ownership transitions, and closures.
• Provide hands‑on training for veterinary software and hospital management systems.
• Maintain detailed records in the franchise management system.
• Work with technical support teams to resolve technology issues at veterinary hospitals.
• Ensure new franchise locations are set up effectively and operate efficiently.

• Bachelor’s degree or Certified Veterinary Practice Manager (CVPM) preferred.
• 3+ years of veterinary hospital management experience preferred, multi‑site experience preferred.
• Strong coaching and leadership skills.
• Excellent project management abilities, with the capacity to manage multiple initiatives simultaneously.
• Exceptional communication skills and attention to detail.
• Strong interpersonal skills to build and maintain relationships with franchisees, colleagues, and stakeholders.
• Highly motivated self‑starter with strong problem‑solving abilities.
• Ability to work independently in a fast‑paced environment while managing multiple priorities.
• Willingness to travel overnight up to 80%.

• Proficiency in Microsoft…