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Remote CX Operations Leader: Retention
Remote / Online - Candidates ideally in
Salem, Marion County, Oregon, 97308, USA
Listed on 2026-01-09
Salem, Marion County, Oregon, 97308, USA
Listing for:
Zoom
Remote/Work from Home
position Listed on 2026-01-09
Job specializations:
-
Business
Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading software company in Salem, Oregon is looking for a Head of Customer Experience Operations to define and execute operational strategies for the post-sales customer lifecycle. This senior role entails leading efforts to improve customer retention and defining KPIs for success. Candidates should have 15+ years in Customer Success or Sales Operations, along with a proven track record in a leadership role.
The position offers a hybrid working model with competitive remuneration including a salary range of $150,800 to $329,900.
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