Billing Operations Analyst Durham, North Carolina Accounting​/Finance

Position: Billing Operations Analyst Durham, North Carolina, United States - Accounting / Finance

What You’ll Do

As our Billing Analyst you will ensure accurate billing through the optimization and improvement of the Billing processes. The Billing Analyst will analyze processes within the Billing function, identify improvement opportunities, prescribe improvement strategies, and then manage the projects through to completion. You will understand the Billing processes with an end-to-end perspective to allow insight to the growth of not only their process area, but also upstream and downstream processes.

You will document the processes and ensure they follow best practices across the global teams, facilitating training. You will report to the Director, Billing services. This is a remote position in the United States.

What Your Responsibilities Will Be

• You will be the process expert for Billing
• Analyze, document, and map operational processes
• Plan, perform, and implement process improvement plans
• Manage projects using established project management methodologies
• Create best practice documentation and facilitate training across global teams
• Track and communicate project statuses
• Participate in system implementations by defining requirements, supporting testing and validations, and business readiness for your area of expertise
• Collaborate with teams to ensure successful outcomes
• Coordinate user acceptance testing with end-users

What You’ll Need To Be Successful

• Bachelor's degree in business or finance, or equivalent experience
• 3+ years of experience in a billing role at a SaaS company with revenues of at least $100 million
• Understanding of process-mapping methodologies
• Experience with project management
• Ability to identify alternatives, make objective recommendations, and collaborate with others to accomplish goals
• Intermediate experience of Excel and Salesforce

Pay Range Details

The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Colorado: $62,800-$97,400 (annually)

Washington: $62,800-$107,800 (annually)

California: $62,800-$117,800 (annually)

NYC: $76,000-$117,800 (annually)

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.

Avalara

is an AI‑first Company

AI is embedded in our workflows, decision‑making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI‑related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges—improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee‑run resource groups, each with senior leadership and executive sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry‑leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real — we’re a billion dollar business — and we’re not slowing down until we’ve achieved our mission — to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

If you require any reasonable adjustments during the recruitment process, please let us know.

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