Customer Success Manager- Remote

Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future‑proof their business. Simply put, we power people to perform their best.

Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision‑making. We are the only provider to seamlessly combine and simplify the power of integration, APIM, and no‑code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on our experience and expertise to help them save time and money while creating exceptional experiences now and into the future.

As a Customer Success Manager, Mid‑Market
, your priority focus will be delivering value to your customers throughout the duration of the partnership, helping them identify and realize positive business outcomes with Jitterbit that result in retaining and expanding the account.

You will be assigned to work with customers within our Mid‑Market and SMB segments. Working with a high‑volume of customers, you’ll be an expert at managing multiple stakeholders and priorities. You will be accountable for the overall success of your assigned customers throughout their entire journey with Jitterbit. You will work closely with a Manager of Implementations, who will be responsible for the outcomes of the implementation phase of your customers’ journey.

You will remain actively engaged during the implementation phase, ensuring that any risks or issues raised by the Manager of Implementations and/or Project Manager are mitigated promptly. The implementation phase comprises the successful accomplishment of onboarding, feature implementation, and legacy‑system retirement milestones. You will become the trusted advisor who will empower our customers to sign up for additional Jitterbit resources and solutions.

You will seek out opportunities to upgrade our existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities and create successful renewal and retention strategies.

• Build and maintain long‑lasting customer relationships to retain and expand accounts.
• Present to stakeholders at all levels, including end users and C‑suite executives.
• Serve as the key escalation point for customer concerns.
• Collaborate with internal teams (Product, Sales, and Support) to address customer needs and improve offerings.

• Use the Customer Success Platform to automate tasks and customer interactions where appropriate.
• Manage a high‑volume, fast‑paced book of business with an organized approach.
• Work closely with the Manager of Implementations to help customers transition from legacy processes and ensure full adoption of Jitterbit as their rebate source of truth.
• Guide customers through the Jitterbit Customer Journey, from onboarding to proficient, value‑driven use of the platform.
• Continuously develop expertise in the rebate industry to provide best practices and become a trusted advisor.
• Drive product adoption for post‑implementation stage customers, ensuring maximum value.

• Drive customer loyalty by proactively seeking advocacy opportunities and managing NPS and CSAT metrics.
• Identify expansion opportunities and develop tailored account plans to help customers achieve measurable outcomes and ROI.
• Identify at‑risk accounts early and develop strategies to mitigate churn.

• Align internal stakeholders and team members to help customers realize quantifiable business value from Jitterbit.
• Work with team members and other departments to continually improve our offerings, address data trends, and optimize customer processes, particularly within the Mid‑Market and SMB segments.
• Maintai…